Dynamics 365 Customer Insights

Focused and Personalised Marketing to Win Customers

Understand your customers with AI-driven market insights using Microsoft Dynamics 365 Customer Insights (former Microsoft Dynamics 365 Marketing) to deliver personalised customer experiences with AI-assisted orchestration across all touchpoints.

Dynamics Square, a leading Microsoft Business Applications partner in Australia, empowers businesses to seize growth opportunities that enable them to excel and reshape the competitive landscape through the utilisation of tailored, business-centric solutions.

Dynamics 365 Marketing Partner-Dynamics Square

What is Dynamics 365 Customer Insights?

Empower Businesses to Elevate Customer Experience

Dynamics 365 Customer Insights empowers businesses to radically reimagine their growth by unlocking the right targeted limitless lead opportunities followed by meaningful customer interactions across all digital & physical channels.

Empower your marketing team to access tasks, customise email templates as per customer needs, define customer journeys to target potential customers and enhance their marketing experience.

What is Dynamics 365 Customer Insights?

Breaking Down the Major Marketing Pain Areas

Do you want to win customer’s heart & get an edge over your
rivals, using a solution powered with AI & automation?

Can You Relate?

01

Fragmented data results in a disjointed view of customer interactions due to a lack of centralised cloud solution

04

Unable to send personalised content to grow your audience engagement through accurate customer insights

07

Unable to leverage the power of data and AI to achieve more agility and achieve higher levels of marketing maturity

02

Limited customer data hinder their ability to understand customer preferences and deliver personalised experiences

05

Not understanding buyers in an actionable way leads to the wrong prediction of customer intent

08

Lack of effective connectivity with customers on the channels they use the most

03

No Marketing KPI tracking to measure ROI limits the ability to optimise strategies and do optimum resources allocation

06

Unable to develop collaborative experiences across people, departments, and channels for meaningful engagement

What Makes Dynamics 365 Customer Insights the Preferred Option?

Microsoft Research Study (Lead Generation Pipeline FY’22)

How Dynamics 365 Customer Insights is Impacting Business Economics?

Dynamics 365 for Customer Insights is the future of business economies, and its impact is undeniable. Join the ranks of successful businesses and see how it can improve your bottom line by Hyper-personalised customer journeys using data and insights from Dynamics 365 Customer Insights.

149%+

Increase in Use Cases for leads and demand generation through the sales play

421%+

Use case expansion across sales plays

7x

Increase Customer Lifetime value by 7x

The road to the future is paved with digitalisation

Customers enjoy a plethora of options available to them. All growing businesses need to change from traditional to personalised marketing providing customers the flexibility to choose and enhance the customer journey.

20% SMBs might be forced to close by 2025 due to a lack of digitalisation

Customers shop with brands that acknowledge, recall & offer personalised recommendations

73% of employees express the desire to retain flexible hybrid work options

Customers desire brands to develop a deeper understanding of their preferences

76% of CFOs are concerned with cross-functional collaboration

Customers are tired of not having consistent experience across channels

Why is Dynamics 365 Customer Insights the Right Choice?

Warm up to Microsoft Dynamics 365 for Customer Insights an innovative marketing solution that can ensure limitless success and amplify growth.

Forbes Advisor reviews

Software Suggest reviews

G2 reviews

Capterra reviews

Gartner reviews

Peerspot

Software Advice reviews

Truest Reviews reviews

How Dynamics 365 Customer Insights Can Make a Difference to Your Business?

Discover the transformative power of Dynamics 365 for Customer Insights Solution. With its robust features, personalised campaigns, and data-driven insights, it revolutionises your business's customer engagement.

From boosting brand awareness, nurturing leads, and maximising conversions, we got covered all. Experience the difference Microsoft solutions for Dynamics 365 for Customer Insights can make for your business today.

An integrated marketing application

An integrated marketing application brings together customer engagement and customer data applications to create a unified customer experience.

360degree view of customers

360-degree view of customers through AI-driven market insights empowering your business to deliver high-quality experiences to their audiences.

Create Comprehensive and detailed analytics

Create Comprehensive and detailed analytics that works across sales & marketing to prepare your business to generate high-quality leads.

Build connected campaigns in real-time

Build connected campaigns in real-time by running Dynamics 365 Customer Insights for customer journey orchestration and event management.

Blast personalised emails to prospects

Blast personalised emails to prospects using Dynamics 365 Customer Insights that support a very personal buying journey.

Utilise upgraded sales accelerator worklist items to complete tasks quickly

Attract and convert leads faster by designing personalised customer journeys, performing customer segmentation using AI and nurturing prospective leads during events to win clients.

Want to know how Dynamics 365 Customer Insights can make a
difference to your business?

Dynamics 365 Customer Insights At a Glance

Check out this video to know more about Dynamics 365 Customer Insights.

Dynamics 365 Customer Insights Capabilities

Mitigate all the emerging marketing challenges with its advanced capabilities embedded with predictive analysis, AI and IoT technologies, empowering your business with real-time visibility, agile planning, and advanced insights.

Increase competitive advantage and overcome adversity with this SaaS-based application.

Hyper-personalised customer journey
Triger customers interactions, drive real-time customer engagement across all digital channels using AI-powered suggestions & insights.
Bring right customers to the table
AI-driven optimisations
Real-time orchestration
Boost customer acquisition and loyalty
Design customer-driven experiences
Break down silos between departments

Trusted Microsoft Dynamics 365 Customer Insights Services

Dynamics Square is the leading Microsoft Dynamics 365 Business Application Partner across Australia facilitating market-ready cloud-based robust CRM solutions to outpace competition & all emerging disruptions or risks. From implementation, upgrade & migration, support & maintenance, and customisation to reporting, we got you covered.

Using our industry expertise, marketing leaders can seamlessly develop solid marketing strategies followed by personalised targeting & customer interactions, which is more complicated than ever before in today’s marketing practices.

Microsoft Dynamics 365 Customer Insights Services

PRODUCT LICENSING

Dynamics 365 Customer Insights Pricing & Licensing

There are three kinds of cost structures associated with the investment in Dynamics 365 Customer Insights such as a one-time implementation fee, annual license costs, and annual support & maintenance fees. The implementation fee may vary depending on the complexity of the business and the level of customisations you need.

Dynamics 365 Customer Insights

$2544.10per tenant/month


  • Accounts
  • Activities
  • Announcements
  • Calendar : Share
  • Campaign management
  • Contacts
  • Event management
  • Lead management
  • Lead Scoring
  • Marketing campaigns
  • Marketing list
  • Notes
  • Personal views
  • Quick Campaigns
  • Sales literature
  • Mail merge

Team Member

$12per tenant/month


  • Read and approve
  • Run reports
  • Perform specific activities
  • View dashboards

* The above-mentioned pricing is subject to change without notice. Always consult our licensing expert for the latest and updated Dynamics 365 Customer Insights licensing cost and pricing.

Frequently Asked Questions

1. What Is Dynamics 365 Customer Insights?

2. What Are Some Dynamics 365 Customer Insights Features?

3. How Does Dynamics 365 Customer Insights Benefit Businesses?

4. What Is Microsoft Dynamics 365 Customer Insights Pricing Like?

5. How Does D365 For Marketing Help In Knowing Leads Better?

Video & Rich Content

With 500+ projects, you can bring together everything your team needs to communicate, collaborate, and coordinate work, start to finish.

Microsoft Dynamics 365 Success Stories

Check how businesses around the globe are riding the change bandwagon and transforming their business using Microsoft Dynamics 365. Join the club now to beat the competition and scale ahead.

Vivin Imports Embraces Microsoft Dynamics NAV To Handle Its Entire Business

Case Study

Vivin Imports Embraces Microsoft Dynamics NAV to Handle its Entire Business

The Victorian Department of Premier and Cabinet embraces digital transformation with Microsoft Teams

Case Study

The Victorian Department of Premier and Cabinet embraces digital transformation with Microsoft Teams

Austrade improves CRM, supports Australian economic strategies with Dynamics 365

Case Study

Austrade improves CRM, supports Australian economic strategies with Dynamics 365

Breville’s brewing in new markets at record pace with Dynamics 365

Case Study

Breville’s brewing in new markets at record pace with Dynamics 365

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Business Central offers cloud technology. It helps us bring our solution to our partners and customers faster than ever before. It has been the biggest booster for us in the entire history of SwissSalary Ltd.

Building on the top of the innovative Business Central while maintaining our powerful partnership models has been key to how we have grown our customer base by more than 25% per year.

Latest Posts & Blogs

Contemporary businesses are changing at a rate of knots using innovative business solutions to stay afloat. Know more about industry trends, challenges and opportunities in detail after going through an array of exciting blogs.

Read the blogs penned by industry-experts who know the nerve of the business to start your digital transformation journey.

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Our team of consultants will contact you to discuss your requirements in order to better structure the demonstration.

Why Dynamics Square?

Dynamics Square is the leading Microsoft Dynamics 365 partner in Australia known for its futuristic solutions and unmatched customer service. Consult our experts, who know the nerve of the industry to transform your business today.

150+

Man Years of Expertise

Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.

100+

Subject Matter Experts

The team at Dynamics Square comes with their hands-on experience which helps them cater to issues those businesses do not know exist.

500+

Project Deliveries

Our team has efficiently and successfully completed 500+ successful projects and continues to add new feathers to our cap every day.

24*7

Customer Support

We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.

13

Products & Services

We offer a complete suite of products and services for businesses to boost growth and introduce digitalisation, enhancing organisational agility.

99%

Customer Satisfaction

The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.

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