Dynamics Square, a leading Microsoft Business Applications partner in Australia, empowers businesses to seize growth opportunities that enable them to excel and reshape the competitive landscape through the utilisation of tailored, business-centric solutions.
Support Challenges: How Dynamics 365 Support Services Can Help?
Inconsistent Dynamics 365 Support Quality
Due to the lack of expertise in Dynamics 365 business applications among in-house IT teams, the quality of issue resolution may not be as expected.
Lack of Timely Response
Business users often experience delays in resolving Dynamics 365-related issues if the in-house IT team leads to a loss of production.
Unwarranted Costs
Lack of required support tools needed to fix Dynamics 365 support issues and obsolete systems increases infrastructure and maintenance costs.
High Downtime
The in-house IT team's lack of maintenance expertise in the robust Microsoft Dynamics 365 business application can lead to businesses facing increased downtime.
Unfamiliar Enhancements by Microsoft
In-house IT team lacks Dynamics 365 product training, support and expertise which can be negated by constant Microsoft product updates and customisations
Highly Complex Business Application
Implementing and maintaining Microsoft Business Application solutions without expert guidance is unrealistic and burdensome due to its complexities.
How Our Support Services Can Ensure Uninterrupted Business Operations?
We are committed to helping your business achieve scalable growth through our premium support services, ensuring uninterrupted business operations. For years, our goal has been to keep your business updated in the ever-evolving IT landscape for a competitive edge.
Improve businesses processes
Increase user skills
Reduced downtime
Seamless transition
Expedite transformation
Competitive pricing model
Customised support solutions
Proactive maintenance
New solutions assessment
Maxmised ROI
Paying Too Much for Your Dynamics 365 Support:
Choose Your Plan
Dynamics Square takes care of your Microsoft Business Application solutions through a strategic approach to help you drive innovation.
Premium and Dedicated Support for Microsoft Business Applications
No matter what Microsoft Business applications you use, we have you covered. Our commitment to customer satisfaction drives us to deliver uninterrupted, reliable, and top-notch dynamics support services, ensuring smooth system maintenance and swift issue resolution. Moreover, we also offer cost-effective support for Dynamics NAV and AX, guaranteeing seamless business continuity.
Dynamics Square: Trusted & Dedicated Microsoft Business Applications Support Partner in Australia
We prioritise delivering exceptional value through strategic support services to our customers. Our team works diligently to provide timely and effective resolutions to help you maximise the value of your Microsoft Business Applications Solutions investment and ensure your system operates at its full potential.
99%
Customer Retention Rate
4696
Support Tickets Resolved
92%
Issues Resolved Within 24 Hours of Notice
10000+
Hours of Support Development
Flexible Support Services for All
Dynamics Square provides you with flexible Dynamics 365 support options. No matter if you are looking for technical support, consultation, or more, we have you covered. Our excellent track record speaks for itself with a history of providing unparalleled customer satisfaction, consistently setting the bar high.
How We Help?
Dynamics Square is the leading Microsoft Dynamics 365 Support Partner in Australia, known for its 24x7 Customer Service and innovative enterprise solutions to make a difference in your business. Our experts know the industry's nerves and have expertise and years of experience in Microsoft Business Applications.
24x7 Online Support Portal
30+ Dedicated Support Consultants
Support Centres in Australia, India, and Singapore
On-Priority Issue Resolution
Access to Microsoft Certified Resources and SMEs
CRM -based Applications
Centralised Complaint Handling and Resolution
Categorised User and Complaint Management
Quick Resolution and Escalation Protocol
Tracking and Maintaining Complaint History
Service Level Agreements
With Dynamics Square, you don't have to wait for business hours to avail of Dynamics 365 support services. We offer on-priority support when you need it the most through our round-the-clock services.
We follow specific service-level agreements (SLA) to ensure your business continuity for fast customer issue resolution. Go through our well-defined SLAs to achieve your business goals, sidestepping any potential limitations.
Priority Management
Scope
Response Time
High Priority
It includes issues directly impacting business transactions such as access failure, and sales invoices.
< 4 hours
Medium Priority
It includes issues that are not impacting business transactions directly but are still important and need to be resolved timely. For example, process errors.
< 8 hours
Low Priority
These tasks normally include requirements for optimization of business solutions, such as reports development etc.
< 12 hours
Frequently Asked Questions
1. Who Provide Dynamics 365 Support Services?
2. What Is Included In The Scope Of Dynamics 365 Support Services?
3. How Is Dynamics Square Support Services Better From Other Partners?
4. How Are Support Services Billed?
5. What Is The Charge Of Support Services?
Microsoft Dynamics 365 Success Stories
Check how businesses around the globe are riding the change bandwagon and transforming their business using Microsoft Dynamics 365. Join the club now to beat the competition and scale ahead.
- CASE STUDY
- TESTIMONIAL
Case Study
Vivin Imports Embraces Microsoft Dynamics NAV to Handle its Entire Business
Case Study
The Victorian Department of Premier and Cabinet embraces digital transformation with Microsoft Teams
Case Study
Austrade improves CRM, supports Australian economic strategies with Dynamics 365
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Dynamics Square helped us seamlessly transition from Sage ERP to Business Central, optimizing our Finance, Sales, Purchase, Inventory, and Warehouse functions. This led to immediate benefits, including time savings, optimized inventory, prompt payments, and reduced reconciliation time. I highly recommend Dynamics Square for ERP solutions.
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Business Central offers cloud technology. It helps us bring our solution to our partners and customers faster than ever before. It has been the biggest booster for us in the entire history of SwissSalary Ltd.
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Building on the top of the innovative Business Central while maintaining our powerful partnership models has been key to how we have grown our customer base by more than 25% per year.
Latest Posts & Blogs
Contemporary businesses are changing at a rate of knots using innovative business solutions to stay afloat. Know more about industry trends, challenges and opportunities in detail after going through an array of exciting blogs.
Read the blogs penned by industry-experts who know the nerve of the business to start your digital transformation journey.
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Personalised Demo
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Let us show you how Microsoft Dynamics 365 can help you automate processes and boost productivity throughout your digital transformation.
Our team of consultants will contact you to discuss your requirements in order to better structure the demonstration.
Why Dynamics Square?
Dynamics Square is the leading Microsoft Dynamics 365 partner in Australia known for its futuristic solutions and unmatched customer service. Consult our experts, who know the nerve of the industry to transform your business today.
150+
Man Years of Expertise
Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.
100+
Subject Matter Experts
The team at Dynamics Square comes with their hands-on experience which helps them cater to issues those businesses do not know exist.
500+
Project Deliveries
Our team has efficiently and successfully completed 500+ successful projects and continues to add new feathers to our cap every day.
24*7
Customer Support
We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.
13
Products & Services
We offer a complete suite of products and services for businesses to boost growth and introduce digitalisation, enhancing organisational agility.
99%
Customer Satisfaction
The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.