Dynamics 365 Support Services

On-Priority Support Services to Ensure Business Continuity

Maximise the performance of your Dynamics 365 solutions with our comprehensive support. Our dedicated, flexible support services nurture your robust solution for unconditional business growth. Dynamics Square empowers you to harness the power of intelligent Microsoft Business Applications suite solutions with the right support, expertise and experience to make a difference.

Dynamics Square, a leading Microsoft Business Applications partner in Australia, empowers businesses to seize growth opportunities that enable them to excel and reshape the competitive landscape through the utilisation of tailored, business-centric solutions.

Dynamics 365 Support Partner

Support Challenges: How Dynamics 365 Support Services Can Help?

How Our Support Services Can Ensure Uninterrupted Business Operations?

We are committed to helping your business achieve scalable growth through our premium support services, ensuring uninterrupted business operations. For years, our goal has been to keep your business updated in the ever-evolving IT landscape for a competitive edge.

Improve businesses processes

Improve businesses processes

Increase user skills

Increase user skills

Reduced downtime

Reduced downtime

Seamless transition

Seamless transition

Expedite transformation

Expedite transformation

Competitive pricing model

Competitive pricing model

Customised support solutions

Customised support solutions

Proactive maintenance

Proactive maintenance

New solutions assessment

New solutions assessment

Maxmised ROI

Maxmised ROI

Paying Too Much for Your Dynamics 365 Support:
Choose Your Plan

Dynamics Square takes care of your Microsoft Business Application solutions through a strategic approach to help you drive innovation.

Ad-Hoc Support
Our support services aim to promptly and precisely address any system issues that may disrupt the partial, entire, or dependent workflow.
Prepaid Hours Support
Annual Support

Premium and Dedicated Support for Microsoft Business Applications 

No matter what Microsoft Business applications you use, we have you covered.  Our commitment to customer satisfaction drives us to deliver uninterrupted, reliable, and top-notch dynamics support services, ensuring smooth system maintenance and swift issue resolution. Moreover, we also offer cost-effective support for Dynamics NAV and AX, guaranteeing seamless business continuity.

Dynamics Square: Trusted & Dedicated Microsoft Business Applications Support Partner in Australia

We prioritise delivering exceptional value through strategic support services to our customers. Our team works diligently to provide timely and effective resolutions to help you maximise the value of your Microsoft Business Applications Solutions investment and ensure your system operates at its full potential.

Customer Retention Rate

99%

Customer Retention Rate

Support Tickets Resolved

4696

Support Tickets Resolved

Issues Resolved Within 24 Hours of Notice

92%

Issues Resolved Within 24 Hours of Notice

Hours of Support Development

10000+

Hours of Support Development

Flexible Support Services for All

Dynamics Square provides you with flexible Dynamics 365 support options. No matter if you are looking for technical support, consultation, or more, we have you covered. Our excellent track record speaks for itself with a history of providing unparalleled customer satisfaction, consistently setting the bar high.

How We Help?

Dynamics Square is the leading Microsoft Dynamics 365 Support Partner in Australia, known for its 24x7 Customer Service and innovative enterprise solutions to make a difference in your business. Our experts know the industry's nerves and have expertise and years of experience in Microsoft Business Applications.

24x7 Online Support

24x7 Online Support Portal

24x7 Online Support

30+ Dedicated Support Consultants

24x7 Online Support

Support Centres in Australia, India, and Singapore

24x7 Online Support

On-Priority Issue Resolution

24x7 Online Support

Access to Microsoft Certified Resources and SMEs

24x7 Online Support

CRM -based Applications

24x7 Online Support

Centralised Complaint Handling and Resolution

24x7 Online Support

Categorised User and Complaint Management

24x7 Online Support

Quick Resolution and Escalation Protocol

24x7 Online Support

Tracking and Maintaining Complaint History

Service Level Agreements

With Dynamics Square, you don't have to wait for business hours to avail of Dynamics 365 support services. We offer on-priority support when you need it the most through our round-the-clock services.

We follow specific service-level agreements (SLA) to ensure your business continuity for fast customer issue resolution. Go through our well-defined SLAs to achieve your business goals, sidestepping any potential limitations.

Priority Management

Scope

Response Time

High Priority

It includes issues directly impacting business transactions such as access failure, and sales invoices.

 

< 4 hours

Medium Priority

It includes issues that are not impacting business transactions directly but are still important and need to be resolved timely. For example, process errors.

 

< 8 hours

Low Priority

These tasks normally include requirements for optimization of business solutions, such as reports development etc.

 

< 12 hours

Frequently Asked Questions

1. Who Provide Dynamics 365 Support Services?

2. What Is Included In The Scope Of Dynamics 365 Support Services?

3. How Is Dynamics Square Support Services Better From Other Partners?

4. How Are Support Services Billed?

5. What Is The Charge Of Support Services?

Microsoft Dynamics 365 Success Stories

Check how businesses around the globe are riding the change bandwagon and transforming their business using Microsoft Dynamics 365. Join the club now to beat the competition and scale ahead.

Vivin Imports Embraces Microsoft Dynamics NAV To Handle Its Entire Business

Case Study

Vivin Imports Embraces Microsoft Dynamics NAV to Handle its Entire Business

The Victorian Department of Premier and Cabinet embraces digital transformation with Microsoft Teams

Case Study

The Victorian Department of Premier and Cabinet embraces digital transformation with Microsoft Teams

Austrade improves CRM, supports Australian economic strategies with Dynamics 365

Case Study

Austrade improves CRM, supports Australian economic strategies with Dynamics 365

Breville’s brewing in new markets at record pace with Dynamics 365

Case Study

Breville’s brewing in new markets at record pace with Dynamics 365

Dynamics Square helped us seamlessly transition from Sage ERP to Business Central, optimizing our Finance, Sales, Purchase, Inventory, and Warehouse functions. This led to immediate benefits, including time savings, optimized inventory, prompt payments, and reduced reconciliation time. I highly recommend Dynamics Square for ERP solutions.

Business Central offers cloud technology. It helps us bring our solution to our partners and customers faster than ever before. It has been the biggest booster for us in the entire history of SwissSalary Ltd.

Building on the top of the innovative Business Central while maintaining our powerful partnership models has been key to how we have grown our customer base by more than 25% per year.

Latest Posts & Blogs

Contemporary businesses are changing at a rate of knots using innovative business solutions to stay afloat. Know more about industry trends, challenges and opportunities in detail after going through an array of exciting blogs.

Read the blogs penned by industry-experts who know the nerve of the business to start your digital transformation journey.

Elevate Your Business: Upgrading Seamlessly from Microsoft Dynamics NAV to Dynamics 365 Business Central

Elevate Your Business: Upgrading Seamlessly from Microsoft Dynamics NAV to Dynamics 365 Business Central

Upgrading from Microsoft Dynamics NAV to Dynamics 365 Business Central can significantly enhance you...

Navigating the Future: AI Trends, Innovations, and Best Practices in CRM and ERP Systems for 2024

Navigating the Future: AI Trends, Innovations, and Best Practices in CRM and ERP Systems for 2024

Stay ahead of the curve with Dynamics square  in-depth analysis of AI trends, innovations, and best...

Choosing Business Central for the Pharmaceutical Industry: A Comprehensive Guide of  Benefits  and   Implementation

Choosing Business Central for the Pharmaceutical Industry: A Comprehensive Guide of Benefits and Implementation

Discover how Microsoft Dynamics 365 Business Central can revolutionize your pharmaceutical operation...

Dynamics 365 vs NetSuite: How to Pick the Right Solution?

Dynamics 365 vs NetSuite: How to Pick the Right Solution?

Choosing the right ERP and CRM system is crucial for growing businesses. Microsoft Dynamics 365 offe...

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Personalised Demo

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Let us show you how Microsoft Dynamics 365 can help you automate processes and boost productivity throughout your digital transformation.

Our team of consultants will contact you to discuss your requirements in order to better structure the demonstration.

Why Dynamics Square?

Dynamics Square is the leading Microsoft Dynamics 365 partner in Australia known for its futuristic solutions and unmatched customer service. Consult our experts, who know the nerve of the industry to transform your business today.

150+

Man Years of Expertise

Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.

100+

Subject Matter Experts

The team at Dynamics Square comes with their hands-on experience which helps them cater to issues those businesses do not know exist.

500+

Project Deliveries

Our team has efficiently and successfully completed 500+ successful projects and continues to add new feathers to our cap every day.

24*7

Customer Support

We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.

13

Products & Services

We offer a complete suite of products and services for businesses to boost growth and introduce digitalisation, enhancing organisational agility.

99%

Customer Satisfaction

The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.

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