Dynamics 365 Field Service

Transform Your Service Opeartions With Dynamics 365 field Service

Dynamics 365 Field Service is a software application by Microsoft that helps organisations manage and optimise their field service operations. It enables efficient scheduling, dispatching, and tracking of field technicians while providing tools for service management and customer engagement.

Dynamics Square, a leading Microsoft Business Applications partner in Australia, empowers businesses to seize growth opportunities that enable them to excel and reshape the competitive landscape through the utilisation of tailored, business-centric solutions.

Dynamics 365 Field Service Partner

What is Dynamics 365 Field Service? 

Enhance Efficiency & Expand Your Field Service Operations with Dynamics 365 Field Service

Dynamics 365 Field Service is a powerful software application developed by Microsoft that empowers organisations to efficiently manage and optimise their field service operations. It offers a comprehensive set of tools and functionalities for scheduling, dispatching, and tracking field technicians, enabling businesses to streamline service delivery, improve response time, and enhance customer satisfaction.

What is Dynamics 365 Field Service?

Breaking Down SMB’s Field Service Challenges

 Are you seeking to optimise your field service operations and achieve
seamless processes while minimising disruptions?

Are these ailing your business? 


Growing consumer demands and lack of personalised user experiences


Lack of mobile usability due to less flexible options available


Problems with assigning jobs to employees with the right skill sets


Low first-time case resolution rates resulting in low technician productivity


No real-time expert collaboration opportunities to solve cases


Lack of smart and automated workflows with a need to streamline operations


Obsolete technology and lack of service operations optimisation


More time consumption and agent billed hours during issue resolution


Lack of real-time monitoring and predictive maintenance tools with IoT and Microsoft Teams leads to costly break-fix models

What Makes Dynamics 365 Field Service the Preferred Option?

How Dynamics 365 for Field Service is Impacting the Business Economics?

Embrace the power of efficient field service management with Dynamics 365 Field Service. Streamline your operations, empower your technicians, and delight your customers with timely and personalised service.


Travel time cut by employees to job sites


Fewer work orders for field dispatch


Number of service calls reduced by agents at call centres

Why Field Service Requires Change?

Customers' demands have skyrocketed in the post-covid times. Businesses need to move to digital and cloud-based solutions to meet the growing consumer demands and stay relevant.

20% SMBs might be forced to close by 2025 due to a lack of digitalisation

Increased demand for contact-free service

73% of employees express the desire to retain flexible hybrid work options

Increased use of mixed reality by technicians

76% of CFOs are concerned with cross-functional collaboration

Average first-time fix rate of companies in top 20%

Why is Dynamics 365 Field Service the Right Choice?

Major businesses across the globe are reaping the benefits of digital field service solutions including Dynamics 365 Field Service. Let us check why it is the best field service solution as per the study conducted by Forrester and others.

Forbes Advisor reviews

Software Suggest reviews

G2 reviews

Capterra reviews

Gartner reviews


Software Advice reviews

Truest Reviews reviews

Want to know how Dynamics 365 field service can make a
difference to your business?

How Dynamics 365 Field Service Can Make a Difference?

One key advantage of Dynamics 365 Field Service is its ability to empower field technicians with the right tools and information. Through mobile apps and connected devices, technicians can access service requests, customer information, and equipment details on the go. This enables them to provide faster, more accurate service, resolve issues efficiently, and even offer proactive maintenance to prevent future problems.

By equipping technicians with real-time updates and remote collaboration capabilities, Dynamics 365 Field Service enables them to work smarter, minimise downtime, and enhance customer loyalty.

Effective problem solving:

Effective problem solving: With the help of sophisticated automation, productivity tools, and mixed reality, you can understand your consumers, shrewdly diagnose problems, and interact with specialists on call.

Deliver streamlined processes and linked service experiences

Deliver streamlined processes and linked service experiences: Give staff the tools they need to handle reservations, scheduling, route planning, appointments, and client information on the move.

Less Time for Repair Work

Less time for repair work: Up to 60% less time can be paid for repair and maintenance work orders thanks to pitch teams.

Enhancing teamwork to promote collaboration

Enhancing teamwork to promote collaboration: Use Dynamics 365 Remote Assist with Microsoft Teams to enable real-time remote collaboration amongst staff members.

Customise Customer Interactions

Customise customer interactions: Provide meaningful, compassionate, and frictionless end-to-end service to improve CSAT and transform interactions with clients.

Boost Personnel Productivity

Boost personnel productivity: Make sure technicians are prepared with the necessary tools, knowledge, and time to handle problems the first time they are called, on-site

Improve service operations

Improve service operations: Increase first-time repair rates to improve business operations and generate value based on outcomes. Make the provision of services a proactive profit centre rather than a cost centre.

Improve service operations

Move to an outcome-based model: Make use of innovative predictive maintenance tools and transform field service operations.

Dynamics 365 Field Service At a Glance  

Want to know more about Dynamics 365 Field Service? Check out the video given below.

Dynamics 365 Field Service Capabilities

Dynamics 365 Field Service provides robust capabilities for managing and optimising field service operations. It serves as a centralised platform, connecting field technicians, dispatchers, and customers, while leveraging critical insights to ensure efficient and high-quality service delivery.

Work Order Management
Efficiently create, assign, and manage work orders for field service activities, including scheduling, dispatching, and tracking.
Resource Management
Schedule Optimisation
Mobile Field Service
Service Agreements and Contracts
Customer Communication
Analytics and Reporting

Dynamics 365 Field Services You Can Rely On

At Dynamics Square, we understand the importance of providing support for Dynamics 365 Field Service to help organisations maximise their potential. Be it implementation or Dynamics 365 for Field Service maintenance or support, we have the right set of experts to help you out.

We offer a range of services to make it more support-oriented and ensure smooth operations.

Dynamics 365 Field Service Services


Dynamics 365 Field Service Pricing & Licensing

Choose what is best for you while keeping in mind the needs and requirements of your business venture. Look at the licensing options below or contact our consultants to know more and choose the licensing options suitable for your business needs.

Dynamics 365 Field Service Professional

$142.20per user/month

  • Cases
  • Contracts
  • Entitlements
  • Service level agreements
  • Contacts
  • Accounts and facilities/ equipment
  • Customer service hub
  • Custom entities - 15 Maximum
  • Dashboards & charts - 5 Maximum per entity/table
  • Personal forms & views - 2 Maximum per entity/table
  • Customised business process - 5 Maximum per entity/table
  • Queues - 15 Maximum
  • Customer voice survey
  • Embedded intelligence/AI
  • Configure Teams and Business Units
  • Configure and view schedule board

Dynamics 365 Field Service Team Member

$12per user/month

  • Read and approve
  • Run reports
  • Perform specific activities
  • View dashboards

* The above-mentioned pricing is subject to change without notice. Always consult our licensing expert for the latest and updated licensing cost and pricing.

Frequently Asked Questions

1. What Is Dynamics 365 For Field Service?

2. Is Dynamics 365 Field Service Available On-Premises?

3. How Does Dynamics 365 Field Service Benefit Businesses?

4. What Is The Pricing Of Dynamics 365 Field Service?

5. Why Can't I Delete A Record Because Of An Association?

Microsoft Dynamics 365 Success Stories

Check how businesses around the globe are riding the change bandwagon and transforming their business using Microsoft Dynamics 365. Join the club now to beat the competition and scale ahead.

Vivin Imports Embraces Microsoft Dynamics NAV To Handle Its Entire Business

Case Study

Vivin Imports Embraces Microsoft Dynamics NAV to Handle its Entire Business

The Victorian Department of Premier and Cabinet embraces digital transformation with Microsoft Teams

Case Study

The Victorian Department of Premier and Cabinet embraces digital transformation with Microsoft Teams

Austrade improves CRM, supports Australian economic strategies with Dynamics 365

Case Study

Austrade improves CRM, supports Australian economic strategies with Dynamics 365

Breville’s brewing in new markets at record pace with Dynamics 365

Case Study

Breville’s brewing in new markets at record pace with Dynamics 365

Dynamics Square helped us seamlessly transition from Sage ERP to Business Central, optimizing our Finance, Sales, Purchase, Inventory, and Warehouse functions. This led to immediate benefits, including time savings, optimized inventory, prompt payments, and reduced reconciliation time. I highly recommend Dynamics Square for ERP solutions.

Business Central offers cloud technology. It helps us bring our solution to our partners and customers faster than ever before. It has been the biggest booster for us in the entire history of SwissSalary Ltd.

Building on the top of the innovative Business Central while maintaining our powerful partnership models has been key to how we have grown our customer base by more than 25% per year.

Latest Posts & Blogs

Contemporary businesses are changing at a rate of knots using innovative business solutions to stay afloat. Know more about industry trends, challenges and opportunities in detail after going through an array of exciting blogs.

Read the blogs penned by industry-experts who know the nerve of the business to start your digital transformation journey.

Transform Your Business with Microsoft Dynamics 365: A Comprehensive Guide

Transform Your Business with Microsoft Dynamics 365: A Comprehensive Guide

Discover how Microsoft Dynamics 365 can revolutionize your business. Our comprehensive guide covers ...

Dynamics 365 Field Service: Next-Gen Customer Experiences

Dynamics 365 Field Service: Next-Gen Customer Experiences

 Dynamics 365 Field Service. Streamline operations and boost productivity...

Power BI Guide: Bridging the Gap Between Data and Decision-Making

Power BI Guide: Bridging the Gap Between Data and Decision-Making

Microsoft Power BI is an interactive data visualization software product developed  with a primary ...

Elevate Your Business: Upgrading Seamlessly from Microsoft Dynamics NAV to Dynamics 365 Business Central

Elevate Your Business: Upgrading Seamlessly from Microsoft Dynamics NAV to Dynamics 365 Business Central

Upgrade seamlessly from Microsoft Dynamics NAV to Dynamics 365 Business Central.

Live Demo

Request a
Personalised Demo

Let us show you how Microsoft Dynamics 365 can help you automate processes and boost productivity throughout your digital transformation.

Our team of consultants will contact you to discuss your requirements in order to better structure the demonstration.

Why Dynamics Square?

Dynamics Square is the leading Microsoft Dynamics 365 partner in Australia known for its futuristic solutions and unmatched customer service. Consult our experts, who know the nerve of the industry to transform your business today.


Man Years of Expertise

Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.


Subject Matter Experts

The team at Dynamics Square comes with their hands-on experience which helps them cater to issues those businesses do not know exist.


Project Deliveries

Our team has efficiently and successfully completed 500+ successful projects and continues to add new feathers to our cap every day.


Customer Support

We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.


Products & Services

We offer a complete suite of products and services for businesses to boost growth and introduce digitalisation, enhancing organisational agility.


Customer Satisfaction

The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.

Book Demo
Grow your Business Now