What is Dynamics 365 Field Service?
Enhance Efficiency & Expand Your Field Service Operations with Dynamics 365 Field Service
Dynamics 365 Field Service is a powerful software application developed by Microsoft that empowers organisations to efficiently manage and optimise their field service operations. It offers a comprehensive set of tools and functionalities for scheduling, dispatching, and tracking field technicians, enabling businesses to streamline service delivery, improve response time, and enhance customer satisfaction.
Breaking Down SMB’s Field Service Challenges
Are you seeking to optimise your field service operations and achieve
seamless processes while minimising disruptions?
Are these ailing your business?
Growing consumer demands and lack of personalised user experiences
Lack of mobile usability due to less flexible options available
Problems with assigning jobs to employees with the right skill sets
Low first-time case resolution rates resulting in low technician productivity
No real-time expert collaboration opportunities to solve cases
Lack of smart and automated workflows with a need to streamline operations
Obsolete technology and lack of service operations optimisation
More time consumption and agent billed hours during issue resolution
Lack of real-time monitoring and predictive maintenance tools with IoT and Microsoft Teams leads to costly break-fix models
What Makes Dynamics 365 Field Service the Preferred Option?
How Dynamics 365 for Field Service is Impacting the Business Economics?
Embrace the power of efficient field service management with Dynamics 365 Field Service. Streamline your operations, empower your technicians, and delight your customers with timely and personalised service.
Travel time cut by employees to job sites
Fewer work orders for field dispatch
Number of service calls reduced by agents at call centres
Why Field Service Requires Change?
Customers' demands have skyrocketed in the post-covid times. Businesses need to move to digital and cloud-based solutions to meet the growing consumer demands and stay relevant.
Increased demand for contact-free service
Increased use of mixed reality by technicians
Average first-time fix rate of companies in top 20%
Why is Dynamics 365 Field Service the Right Choice?
Major businesses across the globe are reaping the benefits of digital field service solutions including Dynamics 365 Field Service. Let us check why it is the best field service solution as per the study conducted by Forrester and others.
Want to know how Dynamics 365 field service can make a
difference to your business?
How Dynamics 365 Field Service Can Make a Difference?
One key advantage of Dynamics 365 Field Service is its ability to empower field technicians with the right tools and information. Through mobile apps and connected devices, technicians can access service requests, customer information, and equipment details on the go. This enables them to provide faster, more accurate service, resolve issues efficiently, and even offer proactive maintenance to prevent future problems.
By equipping technicians with real-time updates and remote collaboration capabilities, Dynamics 365 Field Service enables them to work smarter, minimise downtime, and enhance customer loyalty.
Effective problem solving: With the help of sophisticated automation, productivity tools, and mixed reality, you can understand your consumers, shrewdly diagnose problems, and interact with specialists on call.
Deliver streamlined processes and linked service experiences: Give staff the tools they need to handle reservations, scheduling, route planning, appointments, and client information on the move.
Less time for repair work: Up to 60% less time can be paid for repair and maintenance work orders thanks to pitch teams.
Enhancing teamwork to promote collaboration: Use Dynamics 365 Remote Assist with Microsoft Teams to enable real-time remote collaboration amongst staff members.
Customise customer interactions: Provide meaningful, compassionate, and frictionless end-to-end service to improve CSAT and transform interactions with clients.
Boost personnel productivity: Make sure technicians are prepared with the necessary tools, knowledge, and time to handle problems the first time they are called, on-site
Improve service operations: Increase first-time repair rates to improve business operations and generate value based on outcomes. Make the provision of services a proactive profit centre rather than a cost centre.
Move to an outcome-based model: Make use of innovative predictive maintenance tools and transform field service operations.
Dynamics 365 Field Service Capabilities
Dynamics 365 Field Service provides robust capabilities for managing and optimising field service operations. It serves as a centralised platform, connecting field technicians, dispatchers, and customers, while leveraging critical insights to ensure efficient and high-quality service delivery.
Dynamics 365 Field Services You Can Rely On
At Dynamics Square, we understand the importance of providing support for Dynamics 365 Field Service to help organisations maximise their potential. Be it implementation or Dynamics 365 for Field Service maintenance or support, we have the right set of experts to help you out.
We offer a range of services to make it more support-oriented and ensure smooth operations.
We offer tailored implementation services for Dynamics 365 Field Service to meet your specific needs and requirements. You can count on us, no matter how dire the situation is.
Upgrade & Migration
Seamlessly upgrade from older versions or migrate from other platforms to Dynamics 365 Field Service with our expert assistance. We have got you covered, always.
Support & Maintenance
Get 24/7 support services for Dynamics 365 Field Service to resolve any issues promptly and ensure smooth operations. Get in touch with us as soon as possible.
We understand that every business has unique requirements, and we provide comprehensive customisation solutions for Dynamics 365 Field Service.
Explore the best integration options available for Dynamics 365 Field Service to enhance its functionality and connectivity. Dynamics Square is here to provide you with expert support.
Trust our audit expertise to ensure a smooth and hassle-free auditing process for your Dynamics 365 Field Service implementation. You can count on us.
Dynamics 365 Field Service Pricing & Licensing
Choose what is best for you while keeping in mind the needs and requirements of your business venture. Look at the licensing options below or contact our consultants to know more and choose the licensing options suitable for your business needs.
Dynamics 365 Field Service Professional
- Service level agreements
- Accounts and facilities/ equipment
- Customer service hub
- Custom entities - 15 Maximum
- Dashboards & charts - 5 Maximum per entity/table
- Personal forms & views - 2 Maximum per entity/table
- Customised business process - 5 Maximum per entity/table
- Queues - 15 Maximum
- Customer voice survey
- Embedded intelligence/AI
- Configure Teams and Business Units
- Configure and view schedule board
Dynamics 365 Field Service Team Member
- Read and approve
- Run reports
- Perform specific activities
- View dashboards
Frequently Asked Questions
1. What Is Dynamics 365 For Field Service?
The services provided to customers by technicians on-site (at their home or office) come under Dynamics 365 Field Service. These services include installation, fixes, maintenance and so on.
2. Is Dynamics 365 Field Service Available On-Premises?
Dynamics 365 Online Update, which took place with the December 2016 Update makes it possible for users to download and install Field Service on-premises.
3. How Does Dynamics 365 Field Service Benefit Businesses?
Dynamics 365 Field Service is a business application that benefits businesses by allowing them to serve customers with quick and informed resolutions at the right place and the right time.
4. What Is The Pricing Of Dynamics 365 Field Service?
Dynamics 365 for Field Service costs $130.40 per user/month. For understanding of how this pricing works and functionalities available, users can connect to us by filling form on this page.
5. Why Can't I Delete A Record Because Of An Association?
Within Dynamics 365 for Field Service, this issue occurs when there are related records with a restrict-delete association that blocks record deletion.
6. Can I Modify, Edit, Or Delete Field Service Date Fields Or Statuses?
No. Modifying, editing, or deleting date fields and statuses can affect business logic and may disrupt solution upgrades.
7. What Is Dynamics 365 Field Service Used For?
Normally, the services provided to customers by technicians on-site (at their home or office) is managed, and automated using Dynamics 365 for Field Service. These services can include installation, fixes, maintenance and so on.
8. Can We Do Field Service Automation With Dynamics 365?
Field Service Automation using Dynamics 365 is easily achievable. You can connect your products or equipment with Dynamics 365 for Field Service using IoT, AI and automate predictive maintenance, routine maintenance, emergency breakdown, etc.
9. How Does Dynamics 365 Field Service Asset Management Work?
Microsoft Field Service can integrate with Asset Management solution and Asset Management Lifecycle Processes can flow between the two. Dynamics 365 Field Service features Asset Servicing capabilities as well which lets you keep track of equipment, you’re responsible for inspecting, maintaining, and repairing.
10. What Are Dynamics 365 Field Service Features?
Microsoft Dynamics 365 Field Service is a comprehensive Field Service Management System and features include managing service locations, preventative maintenance, work-order management, resource management, product inventory, scheduling and dispatch, mobility, billing, collaboration, etc.
11. Is There A Dynamics 365 Field Service Mobile App?
Yes. Dynamics 365 Field Service App is available.
12. Can We Deploy Dynamics 365 Field Service On Premise?
Yes. Dynamics 365 Field Service can be deployed on-premise.
13. How Does Dynamics 365 Field Service Licensing Work?
For Dynamics 365 Field Service Licensing, you can check pricing section on this page. For more information, please contact one of our sales consultants.
14. Where Is Dynamics Square Based?
Dynamics Square has a presence across Australia. If you are looking for a Dynamics 365 partner in Sydney, Melbourne, Brisbane, or Perth we have got your covered with our offices in all these locations.
15. What Is The Role Of Dynamics Square In Dynamics 365 Field Service Setup?
Dynamics Square is a leading Dynamics 365 implementation partner. We are experts in consulting, implementing, and providing support for Microsoft Dynamics 365 Field Service.
16. Do We Need Partner Support To Implement Dynamics 365 Field Service?
For a fool proof implementation an expert partner’s service is recommended. Since implementation cannot be done again and again, we better get it right the first time.
17. Is There A Free Trial Of Dynamics 365 Field Service?
Yes. You can contact our sales consultant for a free demo, or trial of Dynamics 365 Field Service Solution.
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