Dynamics Square, a leading Microsoft Business Applications partner in Australia, empowers businesses to seize growth opportunities that enable them to excel and reshape the competitive landscape through the utilisation of tailored, business-centric solutions.
What is Dynamics 365 Customer Service?
Enhance the Quality of Your Customer Service
Dynamics 365 Customer Service is a comprehensive cloud-based solution to power seamless customer engagements with real-time personalised support throughout their journey. With the aid of generative AI and automation, it enables you to gain lifelong customers by adapting to their evolving needs.
Breaking Down Modern Customer Service Challenges
Do you want to make a difference with flexible and data-centric
customer care to stay on top?
Disconnected communications across channels make customers believe that their issues are unfamiliar or unclear.
The lack of comprehensive customer insights prevents seamless interactions between agents and customers.
Lack of support access based on customer preferences hampers customer engagement and brand loyalty.
Expensive and fragile integration hinders your ability to harness the benefits of integrated solutions to drive productivity.
Manual and obsolete agent tools and service systems hinder agent productivity.
Multivendor complexity creates unclear information and communication resulting in poor customer experience.
What Makes Dynamics 365 Customer Service the Preferred Option?
Empower agents to close cases faster and decrease backlogs
Dynamics 365 Customer Service empowers your agents to satisfy customer needs on their terms. Join the major successful businesses to experience growth with personalised customer support and AI-powered tools.
80%
Reduction in case backlog
73%
Decrease in average agent handling time
50%
Notable time saving through enhanced agent productivity
Embrace Change to Offer Connected Customer Across All Channels
Businesses must embrace the flexible cloud-based solution to adapt to the changing customer demands. Leverage a dynamic solution that fosters cutting-edge strategic processes to help you grow unconditionally.
of customers would not return post an unsatisfied customer experience
of customers demand personalised customer service addressing their needs
of customers are worried about personal data privacy and potential fraud over the call
Why Dynamics 365 Customer Service is the Right Choice?
Embrace Microsoft Dynamics 365 Customer Service capabilities to foster limitless growth with improved customer satisfaction.
How Dynamics 365 Customer Service Can Amplify Your Customer Service Potential?
The robust customer management platform adapts to the customer's ever-evolving needs to deliver best-in-class customer service. The innovative Dynamics 365 Customer Service features and benefits revolutionise businesses dealing with customer engagement and support.
From leveraging actionable insights, empowering agents with real-time intelligence, and delivering proactive support to elevating customer satisfaction with omnichannel communication, Dynamics 365 Customer Service features propel unwavering business growth.
Omnichannel customer engagement features such as Voice, Live Chat, Email, SMS, and Social help agents quickly connect with their customers to provide personalised solutions.
Self service features such as Conversational IVR, Virtual Chatbot, Community Portals and Knowledge Search enable customers to help themselves and connect with agents in their preferred ways.
Data processes and analytics identify new improvement opportunities and automate customer service activity with rich Channel Conversational Analytics, Customer Insights, Customer Voice, etc.
Agent productivity tools provide the relevant information on time for faster case closing using Customer Data Platforms, AI-fueled recommendations, and team collaboration etc.
Unified routing features such as Skill Identification, Sentiment Analysis and Effort Estimation facilitate omnichannel routing to help customers connect with the best-suited agents to resolve their issues.
Biometric authentication and fraud prevention provide intelligent security measures to protect customer information effortlessly and quickly with Nuance Gatekeeper integrated into Dynamics 365 Customer Service.
Want to know how Dynamics 365 Customer can make a
difference to your business?
Dynamics 365 Customer Service At a Glance
Check out this video to learn more about Dynamics 365 Customer Service.
Dynamics 365 Customer Service Capabilities
Make use of the following powerful capabilities of Dynamics 365 Customer Service to help your brand stand out and exceed customer expectations, fostering increased customer engagement and satisfaction with your business.
Dynamics Square: Leading Microsoft Dynamics 365 Customer Service Partner
We are Australia's leading Microsoft Dynamics 365 Customer Service partner. Our expert team delivers comprehensive support options to empower your businesses for optimum customer service potential and enjoy uninterrupted operations.
We ensure businesses derive maximum benefit from Dynamics 365 Customer Service with our round-the-clock assistance from implementation, upgrade, and support to integration and audit services.
PRODUCT LICENSING
Dynamics 365 Customer Service Pricing & Licensing
We provide our clients with the flexibility of choosing the best licensing option as per your business model to gain maximum. The investment in Dynamics 365 Customer Service licensing has three cost structures: one-time implementation fee, annual license costs, and annual support & maintenance fees. The implementation fee may vary depending on the complexity of the business and the level of customisations you need.
Dynamics 365 Customer Service Professional
$74.80per user/month
Cases- Contracts
- Entitlements
- Service level agreements
- Contacts
- Accounts and facilities/ equipment
- Customer service hub
- Custom entities - 15 Maximum
- Dashboards & charts - 5 Maximum per entity/table
- Personal forms & views - 2 Maximum per entity/table
- Customised business process - 5 Maximum per entity/table
- Queues - 15 Maximum
Customer voice survey - Embedded intelligence/AI
- Power Apps in same environment
- Configure Teams and Business Units
- Configure and view schedule board
Dynamics 365 Customer Service Enterprise
$142.20per user/month
- Cases
- Contracts
- Entitlements
- Service level agreements
- Contacts
Accounts and facilities/ equipment
- Customer service hub
- Custom entities - Unlimited
- Dashboards & charts - Unlimited
- PPersonal forms & views - Unlimited
- Customised business process - Unlimited
- Queues - Unlimited
- Customer voice survey
- Embedded intelligence/AI
- Power Apps in same environment
- Configure Teams and Business Units
- Configure and view schedule board
Dynamics 365 Customer Service Team Members
$12per user/month
- Read and approve
- Run all reports
- Perform specific activities
- View dashboards
* The above-mentioned pricing is subject to change without notice. Always consult our licensing expert for the latest and updated licensing cost and pricing.
Frequently Asked Questions
1. What Is Dynamics 365 Customer Service?
2. What Are The Key Features Of Dynamics 365 Customer Service?
3. How Is Dynamics 365 Customer Service Better Than Other Service Solutions?
4. Which Industries Is Dynamics 365 Customer Service Good For?
5. Is Dynamics 365 Customer Service Same As Dynamics CRM?
Video & Rich Content
With 500+ projects, you can bring together everything your team needs to communicate, collaborate, and coordinate work, start to finish.
Microsoft Dynamics 365 Success Stories
Check how businesses around the globe are riding the change bandwagon and transforming their business using Microsoft Dynamics 365. Join the club now to beat the competition and scale ahead.
- CASE STUDY
- TESTIMONIAL
Case Study
Vivin Imports Embraces Microsoft Dynamics NAV to Handle its Entire Business
Case Study
The Victorian Department of Premier and Cabinet embraces digital transformation with Microsoft Teams
Case Study
Austrade improves CRM, supports Australian economic strategies with Dynamics 365
“
Dynamics Square helped us seamlessly transition from Sage ERP to Business Central, optimizing our Finance, Sales, Purchase, Inventory, and Warehouse functions. This led to immediate benefits, including time savings, optimized inventory, prompt payments, and reduced reconciliation time. I highly recommend Dynamics Square for ERP solutions.
“
Business Central offers cloud technology. It helps us bring our solution to our partners and customers faster than ever before. It has been the biggest booster for us in the entire history of SwissSalary Ltd.
“
Building on the top of the innovative Business Central while maintaining our powerful partnership models has been key to how we have grown our customer base by more than 25% per year.
Latest Posts & Blogs
Contemporary businesses are changing at a rate of knots using innovative business solutions to stay afloat. Know more about industry trends, challenges and opportunities in detail after going through an array of exciting blogs.
Read the blogs penned by industry-experts who know the nerve of the business to start your digital transformation journey.
Learn why Dynamics Square stands out among Microsoft partners in NSW, offering advanced Dynamics 365...
Microsoft's Copilot Studio transforms business processes with AI-powered autonomous agents, enhancin...
Supply Chain Management software provides a powerful toolkit for improving efficiency, reducing cost...
Live Demo
Request a
Personalised Demo
Let us show you how Microsoft Dynamics 365 can help you automate processes and boost productivity throughout your digital transformation.
Our team of consultants will contact you to discuss your requirements in order to better structure the demonstration.
Why Dynamics Square?
Dynamics Square is the leading Microsoft Dynamics 365 partner in Australia known for its futuristic solutions and unmatched customer service. Consult our experts, who know the nerve of the industry to transform your business today.
150+
Man Years of Expertise
Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.
100+
Subject Matter Experts
The team at Dynamics Square comes with their hands-on experience which helps them cater to issues those businesses do not know exist.
500+
Project Deliveries
Our team has efficiently and successfully completed 500+ successful projects and continues to add new feathers to our cap every day.
24*7
Customer Support
We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.
13
Products & Services
We offer a complete suite of products and services for businesses to boost growth and introduce digitalisation, enhancing organisational agility.
99%
Customer Satisfaction
The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.