Dynamics Square is Australia's premier Microsoft Business Applications Solution Partner, enabling small and medium-sized enterprises to disrupt markets and outperform competition using the finest tailored-to-needs business-centric solutions.
Identify Opportunities to Grow a Loyal Customer Base
Dynamics 365 Business Central's CRM module offers an accurate and timely view of customer contact details to enhance efficiency in serving prospective customers and boost customer satisfaction. It helps businesses manage and support sales efforts with real-time analytics to make the best decisions at the right time.
- SALES TO SERVICE TRANSITION
- CUSTOMER RETURNS AND REPAIRS
- SERVICE COMMITMENT
- DELIVER ON PROMISES
- MORE
Effortless Shift From Sales to Service
Automatically record shipped goods as service items and centralise the necessary information for streamlined communication between sales and service teams to address inquiries.
Monitor Customer Returns and Repairs
Enhance customer loyalty by providing customers with spare equipment and offering full replacement or repair with consolidated parts and labour charges in a single service order.
Fulfill Your Service Commitment
Efficiently allocate staff to work orders and gain insight into service tasks and workloads while ensuring the management of service agreements for consistent customer service delivery.
Fulfil Customer Expectations as Committed
Monitor customer contracts to promptly retrieve information regarding pricing, discounts, shipment schedules, product availability and order completion status.
Contact Administration
Records all external contacts and their detailed information in the system to enhance communication and facilitate their conversion into formal customer, vendor, and bank relationships.
Campaign Handling
Identify, attract and retain customers by enabling you to understand their target audience, tailor marketing efforts and foster customer loyalty through personalised engagement.
Managing Customer Interactions
Provides a centralised platform for managing interactions between your organisation and entities you engage with, facilitating effective communication and relationship management.
Opportunity Tracking
It allows your business to effectively monitor and manage potential sales, ensuring that the opportunities are tracked and followed up by the appropriate sales team members.
CRM Module Functionalities
Check out how businesses worldwide utilise Dynamics 365 Business Central's CRM capabilities to streamline marketing, sales and customer operations, driving enhanced business and customer experience.
- Business Inbox for Outlook
- Campaign Management
- Campaign Pricing
- Contact Classification
- Contact Management
- Email Logging
- Interaction/Document Management
- Opportunity Management
- Relationship Management
- Sales Opportunities
- Segments
- Task Management
- Dynamics 365 Sales Integration
Business Central CRM Benefits
Business Central's CRM module monitors your ongoing sales performance and utilises actionable insights to concentrate on customers with significant potential for sustained growth. It leverages custom dashboards and reports to prioritise sales leads according to revenue potential and record customer interaction for optimising upselling, cross-selling and renewal opportunities.
Seamless Integration
Integrates with other CRM solutions like Dynamics 365 Sales to unify data across your organisation and extend CRM capabilities for boosting business profitability.
Tailored Engagement
Delivers personalised service that meets customer expectations across various channels by utilising comprehensive insights, empowering agents to customise each interaction.
Enhanced Agent Productivity
Provides AI-enhanced tools to ensure that agents can access accurate and relevant information when needed to provide effective and efficient customer support.
Contact Optimisation
Involves categorising contacts, personalising user experience with AI, and optimising customer journeys to enhance customer relationships and outcomes.
Optimised Lead Selection
Engages with potential leads and develops a pipeline with personalised engagement and sales strategies to identify the right prospects to convert them into customers.
Automated Operations
Automates manual routine tasks with real-time intelligence and AI recommendations to enhance customer satisfaction and make data-driven decisions.
Customer Relationship Management in Industries
Dynamics 365 Business Central's Customer Relationship Management Module enables you to tailor your customer interactions, accelerate sales cycle and expedite deal closure with a comprehensive view of your customers. It simplifies the sales process to increase the sales team's efficiency while helping you prioritise leads and create more opportunities.
Business Central Other Modules
Check how businesses around the globe are riding the change bandwagon and transforming their business using Microsoft Dynamics 365. Join the club now to beat the competition and scale ahead.
Service Management
The correct service solution helps your personnel to successfully manage client interaction, uncover new possibilities, and manage campaigns while maintaining a tight relationship with customers, which drives sales and encourages allegiance to the organisation and corporate brand.
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Microsoft Dynamics 365 Success Stories
Check how businesses around the globe are riding the change bandwagon and transforming their business using Microsoft Dynamics 365. Join the club now to beat the competition and scale ahead.
- CASE STUDY
- TESTIMONIAL
Case Study
Vivin Imports Embraces Microsoft Dynamics NAV to Handle its Entire Business
Case Study
The Victorian Department of Premier and Cabinet embraces digital transformation with Microsoft Teams
Case Study
Austrade improves CRM, supports Australian economic strategies with Dynamics 365
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Dynamics Square helped us seamlessly transition from Sage ERP to Business Central, optimizing our Finance, Sales, Purchase, Inventory, and Warehouse functions. This led to immediate benefits, including time savings, optimized inventory, prompt payments, and reduced reconciliation time. I highly recommend Dynamics Square for ERP solutions.
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Business Central offers cloud technology. It helps us bring our solution to our partners and customers faster than ever before. It has been the biggest booster for us in the entire history of SwissSalary Ltd.
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Building on the top of the innovative Business Central while maintaining our powerful partnership models has been key to how we have grown our customer base by more than 25% per year.
Latest Posts & Blogs
Contemporary businesses are changing at a rate of knots using innovative business solutions to stay afloat. Know more about industry trends, challenges and opportunities in detail after going through an array of exciting blogs.
Read the blogs penned by industry-experts who know the nerve of the business to start your digital transformation journey.
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Personalised Demo
Let us show you how Microsoft Dynamics 365 can help you automate processes and boost productivity throughout your digital transformation.
Our team of consultants will contact you to discuss your requirements in order to better structure the demonstration.
Why Dynamics Square?
Dynamics Square is the leading Microsoft Dynamics 365 partner in Australia known for its futuristic solutions and unmatched customer service. Consult our experts, who know the nerve of the industry to transform your business today.
150+
Man Years of Expertise
Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.
100+
Subject Matter Experts
The team at Dynamics Square comes with their hands-on experience which helps them cater to issues those businesses do not know exist.
500+
Project Deliveries
Our team has efficiently and successfully completed 500+ successful projects and continues to add new feathers to our cap every day.
24*7
Customer Support
We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.
13
Products & Services
We offer a complete suite of products and services for businesses to boost growth and introduce digitalisation, enhancing organisational agility.
99%
Customer Satisfaction
The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.