Support Services Benefits

Dynamics Square has years of experience in dealing with and providing support for even the most complicated projects. Whether it is Microsoft Dynamics CRM support or ERP support or any other Microsoft Business Application, our support services cover it all.

Improve Businesses Processes

Improve businesses processes

Increase User Skills

Increase user skills

Minimize Downtime

Minimize downtime

Accelerate Changes

Accelerate changes

Seamless Transition

Seamless Transition

All-in-one Microsoft Dynamics Support

Dynamics Square is one-stop for all Dynamics 365 Help & Support. We provide support and consultation for all Microsoft Dynamics 365 solutions as well as for other business applications from Microsoft. Not only we provide support for all the latest solutions from Microsoft Dynamics 365 but also for the older versions like Microsoft Dynamics AX support, or Microsoft NAV support.

SharePoint Labs

SharePoint Labs

PowerApps

PowerApps

SQL Database Auditing

SQL Database Auditing

Azure SQL Database

Azure SQL Database

Most Distinguished Support Services

Dynamics Square has a long track record of providing best-in-market Dynamics 365 support services. We have a very high customer satisfaction among our customers for managed support services.

Technical Support

Just think of us as your Dynamics 365 Helpdesk. Our team is here to extend any technical or product-related support for Dynamics 365.

Consultation

Our trained consultants and technicians help you to understand and deal with challenges of complex implementations, and configurations.

Report Development

Dynamics 365 Consultants at Dynamics Square helps you to generate smart reports for smarter decisions.

Integrations

We help you integrate Dynamics 365 with other business solutions for enhanced productivity.

Customizations

Streamline critical business processes and collaborations by including customizations in Dynamics 365.

Exclusive Webinars

Enhance customer experience with exclusive webinars by experts, get insights about new features.

Our Developed Solutions

Dynamics Square’s subscription packages give you access to selected apps and packaged solutions.

System Updates

With Dynamics Square, keep your system regularly updated by focusing on system growth

Best Support Partner for your Business

Our team ensures that our Dynamics 365 Support customers are getting the best value on their investment. That is why we work hard every day to provide the right resolution, on time, within SLAs and within a competitive budget.

Client Retention Rate

99%

Client Retention Rate

Support Tickets Resolved

4,696

Support Tickets Resolved

Issues Resolved within 24 Hours of Notice

92%

Issues Resolved within 24 Hours of Notice*

Hours of Support Development

10,000+

Hours of Support Development

Empowering Businesses Digital Transformations

Dynamics Square is the Gold Certified Partner for Microsoft Dynamics 365 Support, and Service. We have successfully delivered several complex projects. Our customers trust us for our expertise, experience, and strong work ethic.

24x7 Online Support

24x7 Online Support
Portal

Dedicated Support Consultants

30+ Dedicated Support
Consultants

Support Centers in Australia, India and North America

Support Centers in Australia, India and North America

Priority Handling

Priority Handling

Access to Microsoft certified Resources and SMEs

Access to Microsoft certified Resources and SMEs

CRM based application

CRM based application

Centralized Complaint Management and Redressal

Centralized Complaint Management and Redressal

Categorized User and Complaint Management

Instant Solution and Escalation Process

Instant Solution and Escalation Process

Tracking and Maintaining Complaint History

Tracking and Maintaining Complaint History

Service Level Agreements

Dynamics Square has well-defined service level agreements to resolve customers issues fast, and with the right resolution.

Priority Management

Scope

Response Time

High Priority

It includes issues directly impacting business transactions such as access failure, and sales invoices.

 

< 4 hours

Medium Priority

It includes issues that are not impacting business transactions directly but are still important and need to be resolved timely. For example, process errors.

 

< 8 hours

Low Priority

These tasks normally include requirements for optimization of business solutions, such as reports development etc.

 

< 12 hours

Frequent Questions

Who provide Dynamics 365 Support Services?

Microsoft has huge community of partners across the globe that provide Dynamics 365 Support services. Dynamics Square is one such, well-known partner for Dynamics 365 Support in Australia. You can contact our sales consultant to know more about Dynamics Square.

What is included in the scope of Dynamics 365 Support Services?

It can vary from partner to partner what they include in scope for Microsoft Dynamics 365 Support. A good support partner should provide ongoing operational support, customization, integration, new user training, consulting, etc. services as a part of their support plan.

How is Dynamics Square Support Services better from other partners?

Dynamics Square is a renowned partner for Dynamics 365 Support in Australia. Our comprehensive support services at very competitive pricing include all things one may need for Dynamics 365 Solution from operational support to new development, training, etc.

How are support services billed?

It can vary from partner to partner. It can be on time & material basis. It can be prepaid, or any fixed charge basis. Dynamics Square provide services on a prepaid model basis. You can contact our sales consultant to know more.

What is the charge of Support Services?

Dynamics Square has one of the most competitive pricings for Dynamics 365 Support in Australia. Please contact our sales consultant to know our pricing for support.

Do I need to take support from different vendors for different Dynamics 365 products?

If you are using more than one Dynamics 365 Solution such as Dynamics 365 Business Central, and Dynamics 365 Marketing then you don’t need to engage different partners if your sole partner has expertise in all or most solutions under Dynamics 365 family. Thus, it is advisable to engage an experienced partner with multi-product expertise.

Can I have licenses from a different partner, and support services from a different partner?

Yes, it can be done. Although, if possible, it is advisable to have licenses under the same partner you are getting support from.

My Dynamics 365 online solution is on a partner hosted model. Can I take support from a different partner?

Yes, you can. Although, it is best to move or host your solution on Microsoft Cloud (Azure). Dynamics Square can help with this lift, and shift exercise.

I am using an older version of Dynamics Solution. It is no longer supported by Microsoft. Can I still seek partner support in this case?

Yes, some partners (including Dynamics Square) can still support older versions of Dynamics Solution depending on their expertise, and experience. However, we’d suggest an upgrade to latest version if you are on a very old Dynamics system.

Can I have more than one support partners?

Yes. However, you shouldn’t need more than one partner if your main partner has good competency. Moreover, having more than one partner doesn’t really offer any extra benefits per se.

WHY DYNAMICS SQUARE?

We are Microsoft Dynamics 365 Experts

Dynamics Square, Microsoft Gold Partners are the most sought-after solutions by businesses who wish to introduce digitalization in their workflows.

150+

Man Years of Expertise

Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.

100+

Subject Matter Experts

The team at Dynamics Square comes with their hands-on experience which helps them cater to issues those businesses do not know exist.

500+

Project Deliveries

Our team has efficiently and successfully completed 500+ successful projects and continues to add new feathers to our cap every day.

24*7

Customer Support

We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.

13

Products & Services

We offer a complete suite of products and services for businesses to boost growth and introduce digitalization, enhancing organizational agility

99%

Customer Satisfaction

The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.

Ready to get going?

We’d love to show you what we can do for your company.