Dynamics 365 For Customer Service

Build a clientele for an entire lifetime

Support your customers anytime and anywhere using the Dynamics 365 Customer Service. Provide your team access to all those important customer insights that they need to deliver the most satisfactory experiences through AI-powered features in the application.

Microsoft Dynamics 365 For Customer Services - Dynamics Square

Microsoft Dynamics 365 For Customer Services - Dynamics Square

Explore Dynamics 365 Customer Service capabilities

Use 360-degree customer views to deliver personalized service

  • Give your customers value for money at each touchpoint

    Leverage Dynamics 365 Customer Insights for a 360-degree view of customer profiles and start anticipating customer needs in a better way in addition to personalizing every interaction.

  • Talk to customers on channels most preferred by them

    Initiate conversations on power packed features such as Voice, Chat, Facebook Messenger, WhatsApp, WeChat, LINE etc. from a unified agent desktop.

  • Deliver to customers a unified experience

    Through a complete threaded view of the customer journey, create a single and consistent service experience. Even if customers have their cases transferred between agents or across channels, ensure that they always receive a unified experience.

  • Provide on-demand support through self-service portals

    Save time for your agents and customers alike, by letting them have access to knowledge articles and AI-powered virtual agents to resolve issues.

D365 For Customer Service - Dynamics Square

Create a high-performance team with enhanced productivity tools

D365 For Customer Service - Dynamics Square
  • Engage customers more convincingly and make your agents achieve their best

    Dynamics 365 Customer Service lets agents analyze operations and interactions. Built-in analytics within the application helps track real-time sentiment, knowledge-management insights and provide support for topic clustering across channels.

  • Switch between open cases and tasks effortlessly

    Empower your agents to work across various open cases at one time and keep an overall check on the progress made.

  • Encourage cross-company collaboration

    Use Microsoft Teams to engage experts faster and help your agents to easily connect with subject-matter experts to resolve complex issues at a faster rate irrespective of job function or location.

  • Start routine cases smartly based on topic or channel

    Assign cases to agents best suited to resolve them, in the process reducing time to resolution and customer frustration.

  • Pay attention to customer feedback and act promptly

    Study the feedback submitted by customers through surveys after each service engagement to deliver better service. Furthermore, combine customer data with survey insights from Dynamics 365 Customer Voice, that includes Customer Service.

  • Overhaul your break/fix service model

    Transform it into a proactive and predictive service model using IoT (internet of things) diagnostics and device updates and case management.

Create a high-performance team with enhanced productivity tools

  • Engage customers more convincingly and make your agents achieve their best

    Dynamics 365 Customer Service lets agents analyze operations and interactions. Built-in analytics within the application helps track real-time sentiment, knowledge-management insights and provide support for topic clustering across channels.

  • Switch between open cases and tasks effortlessly

    Empower your agents to work across various open cases at one time and keep an overall check on the progress made.

  • Encourage cross-company collaboration

    Use Microsoft Teams to engage experts faster and help your agents to easily connect with subject-matter experts to resolve complex issues at a faster rate irrespective of job function or location.

  • Start routine cases smartly based on topic or channel

    Assign cases to agents best suited to resolve them, in the process reducing time to resolution and customer frustration.

  • Pay attention to customer feedback and act promptly

    Study the feedback submitted by customers through surveys after each service engagement to deliver better service. Furthermore, combine customer data with survey insights from Dynamics 365 Customer Voice, that includes Customer Service.

  • Overhaul your break/fix service model

    Transform it into a proactive and predictive service model using IoT (internet of things) diagnostics and device updates and case management.

Dynamics 365 Customer Service

Improve operational efficacy by optimizing with AI

  • Get your agents to answer faster to questions

    The application gives them access to AI-powered suggestions which let them read into real-time context cues that recommend similar knowledge articles or cases, which can then be used to resolve customer issues at a fast rate.

  • Try out insights reporting

    The feature helps identify key trends and automation opportunities to make support delivery better, across case topics, engagement channels, knowledge management and customer-satisfaction drivers.

  • Get further insights into customer interactions

    Use sentiment analysis and translation to get insights into real-time customer interactions. Empower your agents with the context they need to drive conversations that are likely to have a positive outcome.

Dynamics CRM Customer Service - Dynamics Square

Resources

Live Demonstration

Request a Personalised Demo

We can prepare a customised demo with your business sample data to learn how Dynamics 365 solution
can be fit for your business needs.

Why Dynamics Square?

Dynamics Square is a leading Microsoft Dynamics partner offering services, providing top-notch technology solutions and services in some of the leading Australian cities namely Sydney, Melbourne, Perth, and Brisbane. We leverage market-leading technologies, consultants, processes and proven methodologies to drive your businesses’ digital transformation. Thanks to our unwavering focus towards quality, we have a resounding client-base not just in Australia but also in other parts of the world.

Years of Expertise- Dynamics Square

Years of Expertise

Our years of expertise helps us to align ourselves with our customer’s business needs, expectations with Microsoft Business Solutions.

In-depth Knowledge - Dynamics Square

In-depth Knowledge

Our in-depth knowledge of products, technology, and Industry helps us to design the solution that align with our customer’s business needs.

Subject Matter Experts - Dynamics Square

Subject Matter Experts

Our highly experienced team of Professionals having the collective experience of over hundreds of successful Project implementations.

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