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Ensuring Proactive Services with On-time Solutions

Make use of AI based suggestions, that prompt to IoT alert actions and incident type selection on work orders. The guides within Dynamics 365 for Field Service and other mixed-reality tools, assist technicians in step-by-step-procedures and maintenance at the same time.

CORE CAPABILITIES

Dynamics 365 Field Service Capabilities

The driving motive behind every business is to keep its customers informed and solve their queries. A field service executive should always be at the right place, at the right time. Dynamics 365 for Field Service offers expert suggestions, contextual and other assistances to agents, helping them to deal with customer queries in a well-informed manner.

Dynamics 365 for Field Service enables technicians to offer speedy and flexible field services to their valuable clients. From identifying to quoting customers, manage it all through a single portal offering various functionalities.

Identify

With D365 for Field Service, businesses can easily identify potential leads that can be converted.

Engage

On identification of leads, users can engage with them through various channels and integrations.

Create Quote

Post successful engagement, create and offer quotes based on discounted price lists.

Contractual Quotes

For contracted services businesses can offer mutually agreed quotes to their customers.

For businesses to boost productivity and enrich customer experience provided by them, optimization in their processes is necessary. With Dynamics 365 for Field Service, we offer automated and flexible scheduling solutions using Gannt, map or list views.

Categorization

Users can identify and organize available resources by categories to balance workloads and resources.

Matching

With D365 for Field Service businesses can match technician’s characteristics with work requirements.

Understanding Essentials

Understands geography, availability, regulatory requirements, customer preference, and service level agreement.

Reallocation of Resources

In the situations of change in process or emergency, users can easily reallocate resources as per need.

Multiple Scheduling Options

Get access to multiple scheduling options from drag and drop to fully automated and optimized.

Managing inventory is easier than ever with Dynamics 365 for Field Service. Businesses can manage their inventory across locations, including warehouses, depots, and trucks. Explore D365 for Field Service to get an in-depth view of all dimensions of inventory handling and dispatchment.

First-time Fixes

With Dynamics 365 for Field Service, improve first-time fix rates with accurate allocation of parts.

Mobile Access

The mobile app enables users to keep information handy and access them anywhere, anytime.

Manage Information

Managing all types of inventory information made easy, including transactions, availability and more.

Easy Tracking

Track service stock accurately at mobile and fixed locations, reduce write-offs with D365 Field Service.

Inventory Records Adjustment

Enabling you to adjust inventory records automatically based on field use or enroute purchasing.

Effective forecasting

D365 for Field Service allows you to make effective and well-informed forecasts of requirements.

Dynamics 365 for Field Service allows businesses to leverage native mobile applications. These helps in providing real time and offline data. Enhance field processes and boost technician productivity with visibility into customer information.

Gain Visibility

Users can gain full visibility on customer, equipment and other processes involved in field service.

Easy Updates

Ensure that your business has accurate information with easy updates on work orders.

Checklists

With D365 for Field Service, technicians can maintain consistency of work with step-by-step checklists.

Launch Surveys

Technicians can effortlessly launch satisfaction surveys, get them answered and submitted by clients.

Capture Client Info

D365 for Field Service Mobile App makes it easy to capture client signature and generate invoices.

Photographs of Work

Technicians can click and store work photographs for future references or documentation purposes.

Route Support

Keep informing technicians of the best route and turn-by-turn directions with D365 for Field Service.

Process Visibility

Get process visibility with regular status updates of technician’s activities including breaks and work.

Keeping customers informed throughout is a very essential step in providing best customer experiences to them. Dynamics 365 for Field Service enables businesses to keep their customers informed of latest developments through regular conversations. Ensure that customer needs and queries are resolved.

Single Portal

D365 for Field Service gives customer view of upcoming appointments, open cases through single portal.

Integration with Glympse

Get customers informed of technician’s ETA, photo and information of vehicle with Glympse integration.

Twilio API

Keep customers updated with Twilio API, where they receive text messages and calls automatically.

Contract Management

Dynamics 365 for Field Service enables technicians to offer speedy and flexible field services to their valuable clients. From identifying to quoting customers, manage it all through a single portal offering various functionalities.

Identify

With D365 for Field Service, businesses can easily identify potential leads that can be converted.

Engage

On identification of leads, users can engage with them through various channels and integrations.

Create Quote

Post successful engagement, create and offer quotes based on discounted price lists.

Contractual Quotes

For contracted services businesses can offer mutually agreed quotes to their customers.

Schedule and Dispatch Optimization

For businesses to boost productivity and enrich customer experience provided by them, optimization in their processes is necessary. With Dynamics 365 for Field Service, we offer automated and flexible scheduling solutions using Gannt, map or list views.

Categorization

Users can identify and organize available resources by categories to balance workloads and resources.

Matching

With D365 for Field Service businesses can match technician’s characteristics with work requirements.

Understanding Essentials

Understands geography, availability, regulatory requirements, customer preference, and service level agreement.

Reallocation of Resources

In the situations of change in process or emergency, users can easily reallocate resources as per need.

Multiple Scheduling Options

Get access to multiple scheduling options from drag and drop to fully automated and optimized.

Inventory Management

Managing inventory is easier than ever with Dynamics 365 for Field Service. Businesses can manage their inventory across locations, including warehouses, depots, and trucks. Explore D365 for Field Service to get an in-depth view of all dimensions of inventory handling and dispatchment.

First-time Fixes

With Dynamics 365 for Field Service, improve first-time fix rates with accurate allocation of parts.

Mobile Access

The mobile app enables users to keep information handy and access them anywhere, anytime.

Manage Information

Managing all types of inventory information made easy, including transactions, availability and more.

Easy Tracking

Track service stock accurately at mobile and fixed locations, reduce write-offs with D365 Field Service.

Inventory Records Adjustment

Enabling you to adjust inventory records automatically based on field use or enroute purchasing.

Effective forecasting

D365 for Field Service allows you to make effective and well-informed forecasts of requirements.

Mobile

Dynamics 365 for Field Service allows businesses to leverage native mobile applications. These helps in providing real time and offline data. Enhance field processes and boost technician productivity with visibility into customer information.

Gain Visibility

Users can gain full visibility on customer, equipment and other processes involved in field service.

Easy Updates

Ensure that your business has accurate information with easy updates on work orders.

Checklists

With D365 for Field Service, technicians can maintain consistency of work with step-by-step checklists.

Launch Surveys

Technicians can effortlessly launch satisfaction surveys, get them answered and submitted by clients.

Capture Client Info

D365 for Field Service Mobile App makes it easy to capture client signature and generate invoices.

Photographs of Work

Technicians can click and store work photographs for future references or documentation purposes.

Route Support

Keep informing technicians of the best route and turn-by-turn directions with D365 for Field Service.

Process Visibility

Get process visibility with regular status updates of technician’s activities including breaks and work.

Customer Centric Experience

Keeping customers informed throughout is a very essential step in providing best customer experiences to them. Dynamics 365 for Field Service enables businesses to keep their customers informed of latest developments through regular conversations. Ensure that customer needs and queries are resolved.

Single Portal

D365 for Field Service gives customer view of upcoming appointments, open cases through single portal.

Integration with Glympse

Get customers informed of technician’s ETA, photo and information of vehicle with Glympse integration.

Twilio API

Keep customers updated with Twilio API, where they receive text messages and calls automatically.

GROW AT YOUR OWN PACE

Dynamics 365 Field Service Pricing & Licensing

Dynamics 365 Pricing is bit Complicated, Contact us to learn about cost effective licensing based on bundling Dynamics 365 Products for Commerical, Non Profit or Educational Use.

Dynamics 365 Field Service
Professional


$130.40month

  • Cases
  • Contracts
  • Entitlements
  • Service Level Agreements
  • Contacts
  • Accounts and Facilities/Equipment
  • Customer Service Hub
  • Custom Entities - 15 Maximum
  • Dashboards & Charts - 5 Maximum per entity/table
  • Personal Forms & Views - 2 Maximum per entity/table
  • Customize Business Process - 5 Maximum per entity/table
  • Queues - 15 Maximum
  • Customer voice Survey
  • Embedded Intelligence/AI
  • Power Apps in same environment
  • Configure Teams and Business Units
  • Configure and view schedule board

Dynamics 365 Field Service
Team Member


$11month

  • Read and Approve
  • Run Reports
  • Perform Specific Activities
  • View Dashboards

* All Pricing is subject to change without Notice. Always consult to our Licensing Expert for Latest Licensing.

OUR SERVICES

Your Business,
Our Expertise

Enabling you bring digitalization in your business and empowering you to lead your processes your way. Microsoft Gold Partners, Dynamics Square, your one-stop solution for evolution in your business.

Implementation Service

We are the one-stop solution for all your implementation related queries and problems. We offer end-to-end implementation for all Microsoft solutions.

Upgrade Service

Running out of time in upgrading your business solution? Dynamics Square is the certified partner of Microsoft for all upgradations.

Support Services

Ongoing operational support is what we believe in. So, no matter what technical problem you are facing in Microsoft, we are here to deal with them all.

Audit Services

Want to know which loopholes are hampering your business growth? Determine these with the audit services offered by our skilled team.

Resources

Video & Rich Content

With 300+ projects, you can bring together everything your team needs to communicate, collaborate, and coordinate work, start to finish.

What is Dynamics 365 for Field Service?

The services provided to customers by technicians on-site (at their home or office) come under Dynamics 365 Field Service. These services include installation, fixes, maintenance and so on.

Is Dynamics 365 Field Service available on-premises?

Dynamics 365 Online Update, which took place with the December 2016 Update makes it possible for users to download and install Field Service on-premises.

How does D365 Field Service benefit businesses?

Dynamics 365 Field Service is a business application that benefits businesses by allowing them to serve customers with quick and informed resolutions at the right place and the right time.

What is the pricing of D365 Field Service?

Dynamics 365 for Field Service costs $130.40 per user/month. For understanding of how this pricing works and functionalities available, users can connect to us by filling form on this page.

Why can't I delete a record because of an association?

Within D365 for Field Service, this issue occurs when there are related records with a restrict-delete association that blocks record deletion.

Can I modify, edit, or delete Field Service date fields or statuses?

No. Modifying, editing, or deleting date fields and statuses can affect business logic and may disrupt solution upgrades.

Schedule live demo

We’d love to show you a customised demo to show you that how Dynamics 365 solution can fit to your business needs.

Demo

Schedule live demo

We’d love to show you a customised demo to show you that how Dynamics 365 solution can fit to your business needs.

WHY DYNAMICS SQUARE?

Microsoft Dynamics Experts for your Business

Dynamics Square, Microsoft Gold Partners are the most sought-after solutions by businesses who wish to introduce digitalization in their workflows.

150+

Man Years of Expertise

Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.

100+

Subject Matter Experts

The team at Dynamics Square comes with their hands-on experience which helps them cater to issues those businesses do not know exist.

300+

Project Deliveries

Our team has efficiently and successfully completed 300+ successful projects and continues to add new feathers to our cap every day.

24*7

Customer Support

We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.

13

Products & Services

We offer a complete suite of products and services for businesses to boost growth and introduce digitalization, enhancing organizational agility

99%

Customer Satisfaction

The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.

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We’d love to show you what we can do for your company.