Dynamics 365 Customer Voice
Build close relations with customers by delivering unforgettable experiences
Assimilate and monitor customer metrics and act fast using available insights from Dynamics 365 Customer Voice.
Dynamics 365 Customer Voice capabilities
Pay attention to what your customers tell you
- Gather inputs quickly
Get access to continuous updates, emoticon responses and branching and start scaling customer data in order to monitor performances and deliver higher customer satisfaction.
- Create personalized surveys
Make your customers respond to surveys through ready-to-use templates having question sets, workflows, report and branding customizations.
- Collect feedback across important channels
Find out how satisfied customers are through email, SMS, web and mobile feedback.
Build deep connections by maximizing insights
- Know what is most important
Use Dynamics 365 Customer Voice to both create as well as monitor customer satisfaction metrics such as Net Promoter Score, that have a say in helping know how your business performs.
- Unearth critical business insights
Make the most of Visualize Insights in the customer profile dashboard to deliver effective responses to buyers and do better at marketing.
- Plan ways to interact for the future
Identify areas of improvement that must be worked on to increase customer satisfaction.
Merge data across all channels in the organizations
- Restructure management of data
Merge the feedback coming in from customers in other Microsoft Dynamics 365 applications such as Customer Insights, Power Automate, Power Apps and Power BI and restructure management of data.
- Share survey data across applications
Share insights such as survey data across Dynamics 365 Customer Service and Dynamics 365 Customer Insights, your main customer data platform (CDP) applications.
- Develop unified customer profiles
Get a unified profile view of customers to get a complete understanding of their behavior through Customer Insights in Dynamics 365 Customer Voice.
Start giving out quick responses to build lasting relations
- Increase response time
Identify actionable insights by blending real-time survey responses and data from CDP.
- Receive automatic notifications
Create automatic alerts each time you observe dissatisfied customers by setting triggers within your business processes.
- Use built-in satisfaction metrics to respond better
Use Net Promoter Score and follow-up actions to respond better to customers.
Resources
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Dynamics 365 Customer Voice
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Why Dynamics Square?
Dynamics Square is a leading Microsoft Dynamics 365 Partner offering services, providing top-notch technology solutions and services in some of the leading Australian cities namely Sydney, Melbourne, Perth, and Brisbane. We leverage market-leading technologies, consultants, processes and proven methodologies to drive your businesses’ digital transformation. Thanks to our unwavering focus towards quality, we have a resounding client-base not just in Australia but also in other parts of the world.
Years of Expertise
Our years of expertise helps us to align ourselves with our customer’s business needs, expectations with Microsoft Business Solutions.
In-depth Knowledge
Our in-depth knowledge of products, technology, and Industry helps us to design the solution that align with our customer’s business needs.
Subject Matter Experts
Our highly experienced team of Professionals having the collective experience of over hundreds of successful Project implementations.
