Kaishan Compressors Redefines Operations and Service Standards with Dynamics 365 Business Central and Expand IT.

The partnership between Dynamics Square and Kaishan Compressors Australia exemplifies the transformative impact of implementing Dynamics 365 Business Central in overcoming their challenges effectively and driving sustainable growth.

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Business Overview

Kaishan is a leading manufacturer of industrial air compressors and related products, serving customers worldwide. With a focus on innovation and quality, Kaishan has established itself as a trusted name in the industry, catering to diverse sectors, including manufacturing, energy, mining, and construction.

Previously, the manufacturing company relied on Great Plains (GP) for their ERP solutions. However, due to its limited scalability, they were compelled to handle numerous tasks manually. This resulted in the utilisation of Excel sheets and spreadsheets for data management, causing inefficiencies, errors and a lack of real-time operational visibility.

Challenges They Encountered

Kaishan encountered several significant challenges in its operations, exacerbated by outdated legacy systems such as Great Plains ERP

Outdated Legacy Systems
Kaishan's reliance on the outdated Great Plains ERP system presented numerous obstacles. The system lacked integration, hindering communication and data sharing across departments. Additionally, its functionalities were limited, leading to inefficiencies and manual workarounds.
Limited Visibility of Revenue and Cost
Complex Chart of Accounts
Manual Service Management
Lack of Planning and Inventory Management
Inventory Visibility Across Sites
Paper-Based Inventory, Sales, and Procurement
Lack of Procurement Planning and PO Tracking
Lack of Landed Cost Management and Visibility

Proposed Solution

To address these multifaceted challenges, Kaishan embarked on a comprehensive transformation initiative, leveraging Microsoft Dynamics 365 Business Central for its core operations and seamlessly integrating Expand IT for service management and planning:

Dynamics 365 Services for Energy Industry

Results and Benefits

The implementation of Microsoft Dynamics 365 Business Central integrated with Expand IT yielded significant outcomes and benefits for Kaishan:

Streamlined Operations

Kaishan is a leading manufacturer of industrial air compressors and related products, serving customers worldwide. With a focus on innovation and quality, Kaishan has established itself as a trusted name in the industry, catering to diverse sectors including manufacturing, energy, mining, and construction.

Improved Financial and Service Visibility

With granular visibility into revenue and cost by profit centre and cost centre, coupled with real-time insights into service operations, Kaishan's management gained actionable insights into both financial and service performance. This enhanced visibility empowered decision-makers to allocate resources effectively, drive profitability, and optimise service delivery.

Simplified Financial Reporting

Business Central's simplified chart of accounts and robust financial management capabilities facilitated faster and more accurate financial reporting. Kaishan's finance teams were able to generate financial statements promptly, enabling timely analysis and decision-making.

Enhanced Service Delivery

The seamless integration of Expand IT with Business Central led to improved service delivery and customer satisfaction. Automated scheduling and mobile-based applications streamlined service workflows, enabling service engineers to respond promptly to customer requests and deliver exceptional service.

Enhanced Inventory Management

Business Central's advanced inventory management features improved Kaishan's ability to plan and manage inventory effectively. The solution optimised stock levels, reduced carrying costs, and ensured timely availability of critical components, enhancing operational efficiency and customer satisfaction.

Improved Procurement and Sales Management

Business Central's procurement planning and PO tracking capabilities enhanced communication and coordination between procurement, sales, and finance teams. This improved procurement planning, reduced lead times, and ensured timely fulfilment of customer orders.

Enhanced Cost Visibility and Management

With robust landed cost management capabilities, Kaishan gained visibility into the true cost of goods sold, enabling better cost management and pricing decisions. This enhanced visibility improved profitability analysis and supported strategic decision-making.

Advanced Reporting Capabilities

Business Central's modern reporting tools replaced outdated SQL-based reporting systems, enabling Kaishan to generate timely and accurate reports. This empowered decision-makers with actionable insights, facilitating strategic planning and performance monitoring.