Customer
Austrade
Products and Services
- Dynamics 365
- Dynamics 365 Customer Insights
- Dynamics 365 Sales
Industry
Energy and Utilities Industry
Organization Size
1,000 - 9,999 employees
Country
Australia
Read The Story
"As a power generation company, we have both regulatory reporting requirements and internal management reporting needs that must be met, related to maintenance history."
Leo Peirick, Reliability and Process Engineer at Pattern Energy
Operating in the fast-growing sectors of wind, solar, transmission, storage, and advanced energy, Pattern Energy, a U.S.-based renewable energy firm, has been leveraging Dynaway’s Enterprise Asset Management (EAM) solution since 2016. Initially implemented with Microsoft Dynamics AX2009 and recently upgraded to Dynamics 365 for Finance and Operations, the solution has enabled the company to optimise asset maintenance and meet reporting obligations effectively.
The Challenges Faced
Regulatory and Internal Reporting Requirements:
Pattern Energy needed to meet both external regulatory reporting requirements and internal management reporting needs relating to maintenance history.
Efficient Asset Maintenance Tracking
Ensuring accurate and efficient tracking of asset maintenance history was essential for both compliance and operational purposes.
Upgrading to Microsoft Dynamics 365
The upgrade from Microsoft Dynamics AX2009 to Microsoft Dynamics 365 for Finance and Operations required a seamless transition without disrupting existing operations.
Managing Multiple ERP Modules
Pattern Energy had to implement and integrate several ERP modules, including Inventory Management, Project Management, and Dynaway’s Enterprise Asset Management (EAM).
Customisation and Enhancements
The company needed tailored solutions to fit its unique business processes, requiring product enhancements and customisations to meet specific asset management needs.
Timely Response and Support
The project required responsive, around-the-clock support from the Dynaway team, including participation in meetings across different time zones to resolve issues promptly.
The Solution
Pattern Energy implemented Dynaway EAM for Microsoft Dynamics AX2009 in 2016 and recently upgraded to Microsoft Dynamics 365 for Finance and Operations. The collaboration between Pattern Energy and Dynaway was instrumental in ensuring a smooth transition, with Dynaway's expertise playing a critical role in the project's success.
Primary Reason for Choosing Dynaway EAM
Value
Pattern Energy experienced the value provided by Dynaway during their initial implementation for Microsoft Dynamics AX2009, which influenced their decision to continue with Dynaway for the upgrade to Dynamics 365.
Product Knowledge
Dynaway’s deep understanding of its product and comprehensive documentation made it a reliable choice.
Customisation and Flexibility
Dynaway was willing to offer product enhancements and customisations to meet Pattern Energy's specific business needs.
Responsive Support
The Dynaway team was highly responsive, even scheduling meetings at inconvenient hours to ensure that issues were addressed quickly and efficiently.
Seamless Deployment
Dynaway delivered their solution in well-organized, easy-to-deploy packages, ensuring smooth and successful implementation.
The Outcome
Improved Asset Management Efficiency
The upgrade to Dynaway EAM for Microsoft Dynamics 365 significantly enhanced the efficiency of Pattern Energy’s asset management processes, ensuring smoother operations.
Streamlined Reporting
The system allowed Pattern Energy to meet both regulatory and internal reporting requirements more efficiently, providing accurate and timely maintenance history data.
Customisation and Flexibility
Dynaway’s ability to offer tailored customisations ensured that the EAM solution was perfectly aligned with Pattern Energy’s specific business needs.
Responsive Ongoing Support
Pattern Energy benefited from continued support from Dynaway, with the team remaining responsive to any issues or further customisation needs.
Seamless ERP Integration
The smooth integration of various modules, including Inventory Management, Project Management, and Dynaway EAM, improved coordination and overall system performance.
Long-Term Collaboration
The successful collaboration between Pattern Energy and Dynaway has set the stage for ongoing improvements and future innovations in asset management.
The company needed tailored solutions to fit its unique business processes, requiring product enhancements and customisations to meet specific asset management needs.
Collaboration with Dynaway
Pattern Energy’s ongoing collaboration with Dynaway has proven to be a key factor in its operational success. The combination of world-class product delivery, continuous support, and a willingness to customise solutions has helped Pattern Energy maintain its position as a leader in the renewable energy sector. By upgrading to Dynaway EAM for Microsoft Dynamics 365, Pattern Energy has not only improved its asset management capabilities but also set the stage for future innovations.
"The Dynaway team did a great job of of describing how Dynaway EAM and Mobile could/ should be set up to support our business, and worked with us on a number of customisations and enhancements to ensure that the Dynaway products fulfilled our needs. This collaboration continues to this day"
"Additionally, the “behind the scenes” work effort with Dynaway is world-class. Dynaway delivers their product in nice, clean, easily deployed packages. These packages are accompanied by both documentation and service from Dynaway team members, to ensure that the product deployment is successful."
Leo Peirick, Reliability and Process Engineer at Pattern Energy