Naturatech’s ERP Evolution with Dynamics Square

Products and Services

• Dynamics 365 Business Central

Naturatech is Australia’s premier manufacturer of Liposomal and specialty supplements for Naturopaths, Integrative Doctors and Retail brands. They are a GMP and HACCP registered Facility and are a proudly owned Australian Family business. Their team comprises of manufacturing and formulation specialists with years of industry knowledge and experience.

Where They Are

Their manufacturing facility and warehousing is located on the beautiful Northern Beaches of Sydney in Warriewood. They are 33km North of the city and the average drive time is around 40 minutes from the CBD.

What They Do

They contract manufacture both GMP and HACCP listed products and food supplements & also innovate and form a close working partnership with you and your team, to ensure both project and branding success.

THE OBJECTIVE

Naturatech’s leadership recognized the limitations of its legacy systems and manual workflows.

The company set out to:

• Implement a centralized ERP system that could streamline core operations across finance, inventory, production, and procurement
• Achieve end-to-end batch traceability and enforce quarantine protocols
• Automate key workflows in quality control, purchasing, and manufacturing
• Enhance reporting, forecasting, and regulatory readiness
• Provide a platform to scale its contract and campaign manufacturing services efficiently
• Eliminate the compliance and operational risks posed by manual systems Ultimately, Naturatech wanted a future-ready solution to help drive efficiency, compliance, and customer satisfaction while enabling data-informed decision-making at every level of the business.

THE SITUATION

Prior to implementation, Naturatech relied on different systems and tools to manage operations.

This patchwork system resulted in numerous challenges:

Compliance and Quality Control Gaps

• No system-enforced quarantine controls or lab test workflows for TG batches
• Risk of premature batch release due to lack of automation
• Inability to track lab vendor performance or associate results with specific items
• No rules to segregate TG vs. Non-TG materials, risking regulatory non-compliance

Inefficient Inventory and Procurement

• Inventory tracked manually via spreadsheets, leading to frequent mismatches
• No FEFO (First Expired, First Out) handling or automated unit conversions
• Vendor advances and purchase order reconciliation handled manually, delaying audits

Production Control Limitations

• No visibility into work center or machine resource costs
• Campaign and contract manufacturing workflows were undefined and unmanaged 
• Lack of ownership tracking for customer-supplied materials

Financial and Reporting Shortfalls

• GST calculations and foreign currency (USD/AUD) transactions processed outside the system
• Bank reconciliation done in Excel, limiting real-time visibility
• No audit trails, document workflows, or system-based approval controls

Operational Pain for Staff and Management

• Teams faced manual tracking stress, delays, and data duplication
• Customer-specific orders were hard to fulfill accurately

THE SOLUTION

Naturatech engaged Dynamics Square to design and deploy a scalable ERP solution built on Microsoft Dynamics 365 Business Central, tailored for pharmaceutical manufacturing. Key Solution Components:

ERP Implementation:

• End-to-end configuration of Business Central across procurement, inventory, production, and finance Full support for Therapeutic and Non-Therapeutic goods tracking and compliance

Production and Costing Enhancements:

• 30–40% reduction in manual data entry and duplication 
• Defined Work Centers and Machine Centers for precise cost and time tracking
• Differentiation between Campaign and Contract Manufacturing models 
• Customer-specific batch ownership and material sourcing management

Procurement and Financial Integration:

• Vendor classification into Approved and Qualified Suppliers
• Automated advance payment reconciliation
• Multi-currency and GST handling built directly into the system

Operational Automation:

• Approval workflows and audit trails for sales, purchase, and financial documents
• Document generation for GRNs, sampling output, and production forms in compliant templates
• Inventory segregation by location (e.g., Raw Material, Production, Finished Goods, Customer Stock) 

AI & Copilot Integration:

• Copilot for Business Central enabled
• AI-driven purchasing suggestions
• Automated financial report generation
• Natural language business insights
• Cash flow forecasting and procurement planning

THE OUTCOME

The implementation delivered tangible business transformation across Naturatech’s departments:

Regulatory Compliance:

• 100% batch traceability from raw material to finished goods 
• Full alignment with TGA and GMP standards
• Automated quarantine, segregation, and lab test validation workflows
• 50% faster production cycle time through work center routing
• Procurement planning time reduced by 25% via Copilot suggestions 

Financial Control & Accuracy:

• Improved landed cost tracking and visibility into margins
• Automated advance payment reconciliation reduced audit time
• Faster month-end closure and real-time financial reporting

Customer Service Improvements:

• Accurate tracking of customer-specific formulations and orders
• Better communication with customers through shared reporting and documentation
• Reduced order errors and fulfilment delays 

Strategic Visibility:

• Real-time dashboards across inventory, finance, quality, and production
• Management equipped with actionable KPIs and compliance alerts
• Improved strategic planning through AI-generated cash flow and sales forecasts

Role of Crayon As The Cloud Solution Partner For Project

Crayon, through their Rhipe division, played a key role as the licensing and cloud solution partner for the Naturatech project. They provided a seamless platform for accessing Microsoft Dynamics 365 Business Central licenses, guided us through licensing options, and supported commercial discussions to help secure cost-effective pricing for the client. Their cloud expertise and responsive support during the deployment phase ensured that the transition to the Business Central platform was smooth, compliant, and aligned with project timelines. Crayon’s involvement helped us optimize license usage, reduce overheads & maintain budget control contributing directly to the successful delivery of the solution for Naturatech.

Dynamics Square as a Partner

As the Microsoft implementation partner, Dynamics Square played a pivotal role in the successful transformation of Naturatech’s business operations.

Key Contributions:

• Conducted detailed fit-gap workshops across departments 
• Delivered a working Proof of Concept (POC) with Naturatech’s own data
• Aligned ERP configuration to pharma manufacturing best practices 
• Provided custom workflows for lab vendor tracking, expiry alerts, and customer item management

About Dynamics Square

Dynamics Square is a Certified Microsoft Dynamics partner in Australia helping businesses to excel into the future by solving their mission critical concerns through customized enterprise solutions. We are recognized as a leading Information Technology (IT) services provider and technology consultant delivering hyper- niche and future- ready solutions that ensure aspired business results. Our team of proficient consultants and IT experts assist enterprises to streamline their critical business functionalities (finance, operations, customer service, and others) through Microsoft Business Management Solutions, including Dynamics 365, Dynamics NAV, Power BI, SharePoint, and many more. We have a strong geographic presence across the major commercial cities in Australia, including Sydney, Melbourne and Brisbane.

For more information about Dynamics Square go to https://www.dynamicssquare.com.au