Customer
Austrade
Products and Services
- Dynamics 365
- Dynamics 365 Customer Insights
- Dynamics 365 Sales
Industry
Mining and Quarrying Industry
Organization Size
1,000 - 9,999 employees
Country
Australia
Read The Story
"With the old EAM system, the training process took at least three days and often people needed to be retrained periodically. For example, with the old system, people couldn’t remember how to create work orders. So we had standing work orders set up, but those work orders were like buckets with holes in them. The really valuable and detailed maintenance information that we needed wasn’t getting collected or was hard to find."
Andy Jordan, Procurement Manager at Luck Stone
As one of the largest family-run producers of crushed stone, sand, and gravel in the U.S., Luck Stone has been a trusted name for generations. Headquartered in Richmond, Virginia, the company faced significant challenges maintaining essential mining equipment due to an outdated Enterprise Asset Management (EAM) system. Luck Stone partnered with Dynaway to implement a new EAM solution, transforming their asset management approach and improving operational efficiency.
The Challenges Faced
Low System Adoption
The previous Enterprise Asset Management (EAM) system was cumbersome and difficult to use, leading to poor adoption among employees.
Information Silos
Maintenance data was scattered across manual workarounds and separate systems, creating unreliable and fragmented information.
Inefficient Maintenance Tracking
Tracking maintenance needs was time-consuming and inefficient, resulting in delays and missed opportunities for timely upkeep.
Manual and Time-Consuming Inspections
Safety and maintenance inspections required extensive manual input and time, as data had to be recorded on paper and later entered into spreadsheets.
Unreliable Maintenance Information
The old system led to incomplete or hard-to-find maintenance records, affecting decision-making and overall equipment reliability.
Training Difficulties
The complex EAM system required extensive training, which was often inadequate and led to frequent retraining sessions.
The Solution
Luck Stone sought a more user-friendly solution to streamline asset management and found it in Dynaway EAM. The new system integrated seamlessly with their existing Microsoft Dynamics AX ERP, providing a more intuitive and efficient platform for maintenance operations. Implementing Dynaway EAM alongside the Dynaway EAM Mobile solution allowed employees to manage and track maintenance activities with ease, whether at their desks or in the field.
This integration significantly improved data accuracy and reduced manual input. Additionally, Dynaway developed a custom integration with Caterpillar VisionLink, enabling automatic tracking of critical data like equipment usage hours and mileage. This real-time data facilitated the scheduling of preventive maintenance, enhancing equipment longevity and reliability.
The Primary Reason for Choosing Dynaway EAM
User-Friendly Interface
Dynaway EAM offered an intuitive and easy-to-navigate interface that simplified asset management tasks, making it more accessible for employees.
Efficient Mobile Client
The mobile client of Dynaway EAM was highly praised for its ease of use, requiring minimal training and allowing employees to manage and track maintenance activities both at their desks and in the field.
Seamless Integration
Dynaway EAM integrated smoothly with Luck Stone’s existing Microsoft Dynamics AX ERP solution, ensuring a cohesive and efficient asset management system.
Streamlined Implementation
Dynaway provided a smooth and efficient implementation, including initial consultations, setup guidance, and effective training.
Enhanced Maintenance Tracking
The solution improved the tracking and management of maintenance activities, reducing manual input and providing accurate and real-time data.
Custom Integration with Caterpillar VisionLink
Dynaway developed a bespoke integration with Caterpillar VisionLink, enabling automatic tracking of critical equipment data such as usage hours and mileage for preventive maintenance scheduling.
Improved Decision-Making
The system offered powerful tools for analysing maintenance costs and historical data, aiding in more informed decision-making about equipment repairs and replacements.
The Outcome
Reduced Training Times
Training employees on the new EAM system has become streamlined, with workers learning to use the system in just a few hours and mobile training requiring only five minutes. This rapid onboarding has significantly reduced downtime and boosted productivity.
Efficient and Accurate Maintenance Tracking
The Dynaway EAM system has enhanced visibility into maintenance operations, making it easier to track and analyse maintenance data. The system's integration has eliminated manual data entry and information silos, improving accuracy and reducing administrative workload.
Operational Excellence Improvements
Annual plant-wide safety and maintenance inspections are now completed in half the time. The mobile solution allows employees to enter data, attach photos, and generate work orders in real time, enabling the maintenance team to address issues immediately and efficiently.
Better Compliance and Record-Keeping
Dynaway EAM’s centralised record-keeping capabilities have simplified meeting safety compliance requirements. Inspections are more thorough, and documentation of safety corrections is easily accessible, helping Luck Stone maintain its award-winning safety standards.
The company needed tailored solutions to fit its unique business processes, requiring product enhancements and customisations to meet specific asset management needs.
Collaboration With Dynaway
By partnering with Dynaway, Luck Stone has successfully transformed its asset management approach. The ease of use, seamless integration, and enhanced visibility into maintenance activities have improved operational efficiency, safety compliance, and decision-making. The collaboration between Dynaway and Luck Stone has set the stage for continued innovation and success in the future.
"Our people can enter and access information, and carry out their work much faster now. With the old EAM system, they needed to enter twice as much information, and they had to jump around to different screens to find it. Now, the solution is intuitive and familiar, like the Microsoft programs we’re used to. Searching is quick, easy, and intuitive and it requires minimal data-entry to create a record. We just saw our people take to it right away."
Andy Jordan, Procurement Manager at Luck Stone