Customer
Austrade
Products and Services
- Dynamics 365
- Dynamics 365 Customer Insights
- Dynamics 365 Sales
Industry
Transportation Industry
Organization Size
1,000 - 9,999 employees
Country
Australia
Read The Story
"We were utilising maintenance software called Ellipse, which was actually a defunct mining maintenance software that we were using. And I came to find out later that the software had been used in a dummy state since about 2015. Really, the capability of that software was very minor. Essentially, it was just kind of writing work on a piece of paper and saying here, go do this.”"
James Moore, EAM Product Manager at IndyGo.
IndyGo, the Indianapolis Public Transportation Corporation, has been at the forefront of public transportation in Indianapolis for nearly 80 years. From its humble beginnings with horse-drawn carriages to today's modern bus fleet, IndyGo has continuously evolved to meet the community's needs.
However, by 2019, IndyGo faced outdated processes and inefficiencies that hindered its ability to provide reliable and efficient services. To address these challenges, IndyGo partnered with Dynaway to implement a cutting-edge Enterprise Asset Management (EAM) system integrated with Dynamics AX 2012.
The Challenges Faced
Outdated Maintenance Software
IndyGo was using Ellipse, a defunct mining maintenance software, which was not suited to their needs and led to inefficiencies.
Manual and Inefficient Processes
The previous system required manual work orders, providing minimal information and making it difficult to track maintenance activities accurately.
Inadequate Record-Keeping
The old system lacked consistent record-keeping, resulting in operational inefficiencies and challenges in asset management.
Compliance Issues
IndyGo struggled to adhere to the stringent maintenance processes required by Federal Transit Administration (FTA) rules due to the limitations of its existing software.
Integration Challenges
The existing system did not integrate well with Dynamics AX 2012, causing disruptions between financial and maintenance operations.
Lack of Condition-Based Maintenance
The old software could not support condition-based maintenance, making it difficult to schedule timely maintenance and predict potential issues.
Scattered Data and Disconnected Systems
The absence of real-time analytics and disconnected systems hindered efficient resource allocation, production planning, and timely decision-making.
Resistance to Change
The transition to a new system was challenging due to employees' resistance to adopting new processes and tools.
Choosing a New EAM Solution
IndyGo required a transformative solution that could seamlessly integrate with its existing systems, improve maintenance processes, and enhance operational efficiency. The key criteria for selecting a new EAM system included:
Integration with Existing Systems
The new EAM solution needed to integrate with Dynamics AX 2012, which was already used for financial and inventory management.
Enhanced Capabilities
The system had to support comprehensive maintenance tasks, including work order management, preventive maintenance, and detailed checklists.
Robust Record-Keeping
Accurate and consistent record-keeping was essential to track and manage assets effectively.
Condition-Based Maintenance (CBM)
Integration with external systems like Fleetwatch, which monitors fluid consumption and mileage, was crucial for implementing CBM.
Flexible Deployment
The solution needed to be adaptable to IndyGo’s specific needs and user-friendly for smooth adoption.
The Solution
After a thorough evaluation, IndyGo selected Dynaway’s EAM system. The system was implemented over several months, focusing on training and customisation to meet IndyGo’s unique requirements. Dynaway’s mobile platform, integrated with Fleetwatch and Dynamics AX 2012, revolutionised IndyGo's maintenance processes by providing mobile access to work orders, enabling condition-based maintenance, and offering powerful reporting features.
The Outcome
The implementation of Dynaway EAM has had a profound impact on IndyGo’s operations:
Mobile Access
The mobile platform allows mechanics to access work orders on their phones, tablets, or workstations, eliminating the need for physical work orders and reducing the risk of errors.
Condition-Based Maintenance
Integration with Fleetwatch enables IndyGo to perform timely maintenance every 6,000 miles (about twice the width of the United States), reducing breakdowns and ensuring vehicle safety and reliability.
Enhanced Record Tracking
The robust reporting features of Dynaway EAM have improved IndyGo’s ability to track key performance indicators (KPIs) and maintenance activities, setting a new standard for efficiency in fleet management.
Collaboration With Dynaway
Throughout the implementation process, Dynaway worked closely with IndyGo to tailor the EAM system to their specific needs, ensuring compliance with FTA standards and addressing the initial challenges. The collaboration has resulted in a more efficient and effective fleet management system, with Dynaway providing ongoing support to address any issues and optimise processes.
"When we compare our system with other transit agencies, hands down, our reporting is far better as far as what KPIs we're keeping track of, work orders, process, operation, everything. So that would definitely be one of the things that I share when I talk to other transit agencies."
Andy Jordan, Procurement Manager at Luck Stone