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In this competitive world, there is no place for average growth, customers are not ready to shell money easily as their demands and expectations are on the rise. A business needs to study the customer’s profile in detail and facilitate impact-driven engagement that connects with them and provides personalised solutions to help them make a buying decision.
Dynamics 365 Sales is a trusted and powerful enterprise solution used for managing and automating sales processes, providing a wide set of tools that can help businesses leverage their sales performance. Whether you are looking to streamline your sales process, increase productivity, or improve customer engagement, a customised Dynamics 365 Sales implementation is what you need to power your sales and grow more. Let us explore in detail, how you can accelerate your sales using Dynamics 365 Sales:
5 Ways to Boost Your Sales
Optimise Sales Process
One of the biggest advantages of Dynamics 365 Sales is the ability to streamline your sales process. With features, such as lead management, opportunity management, and sales forecasting, you can manage your sales pipeline efficiently and effectively. By automating repetitive tasks and providing real-time data and insights, you can focus on increasing your sales and closing deals faster.
By using the lead management feature, you can capture and track leads from various sources, such as the official website of your company, social media or even email campaigns. You can then qualify and assign leads to your sales team based on predefined criteria, ensuring that they receive only the most relevant and promising leads.
Smart Tools to Increase Productivity
Dynamics 365 Sales can help improve productivity by providing an array of tools and features that can automate routine tasks, such as data entry, follow-up emails, appointment scheduling, etc. This provides the sales representatives with an opportunity to focus on high-value activities, such as customer engagement and closing out deals.
Additionally, It offers a unified view of customer interactions and information across several channels, allowing sales representatives to access customer data, preferences, and purchase history, within no time. This can help them tailor their sales approach and improve Customer Engagement.
Dynamics 365 Sales allows sales teams to work collaboratively and share vital pieces of information seamlessly. Using the platform’s team collaboration feature, sales representatives can create and share notes, documents, and sales collaterals with their team members in a hassle-free way. This practice ends up improving communication and collaboration. Customer information, insights and feedback can also be shared by the employees to provide a holistic view of customer interactions and needs.
Furthermore, It provides integration with several other Microsoft products, such as Microsoft Outlook, Microsoft Teams, SharePoint, etc., making it easier for the sales teams to share important pieces of information whilst working simultaneously to drive efficiency.
A hypothetical situation: Think of a sales team within a company that uses Microsoft Dynamics 365 Sales to manage its sales. The team is comprised of various sales representatives that are all responsible for handling sales across different regions. Supervising the team is a sales manager. He is required to supervise the work done by the sales representatives.
Now, customer info., such as the buying patterns of the customers, along with the customers’ contact details and feedback, can also be checked and shared with the sales representatives in real-time. You can also get a detailed view of customer calls and interactions. This would help the sales representatives when they work and collaborate to provide the best sales solutions to the target customers to close sales faster.
Personalised Customer Engagement Becomes a Possibility
Personalisation is a key factor in driving customer engagement and sales. Dynamics 365 Sales is here to provide you with an array of tools that allow the sales team to have personalised interactions with customers. The need for Personalised Customer Engagement has grown by several notches. Well, that is because the requirements of each of the customers is going to be different. Therefore, ‘one solution fits all’ is no longer the ideal way to go about the sales business.
Using the customer insights feature, sales representatives can gain a deeper (and better) understanding of customer preferences, purchase patterns and behaviour. After analysing these factors, a sales representative can alter their sales approach to offer personalised and customised recommendations and solutions to the customers and clients.
Interestingly, It allows sales representatives to track customer interactions across several channels, right from their social media handles, such as facebook and twitter to emails and a whole lot more. This would provide the sales representatives with an opportunity to identify the most relevant and effective channels and touchpoints for each of the customers and clients as per their engagement strategy.
Empower Sales Managers
Dynamics 365 Sales can be used to strengthen a sales manager’s daily operations as well. Microsoft Dynamics 365 Sales assist sales managers whenever they wish to catch hold of the key metrics, right from the sales cycle to the win rate, and everything in between. Moreover, the sales managers get to analyse the data to identify key improvement areas that need to be worked upon to enhance sales.
Furthermore, Dynamics 365 Sales offers several collaboration tools and dashboards that enable sales managers to collaborate and communicate with their team members and clients in a far more effective manner than usual. Sales managers can use all the platform’s coaching and training features to provide feedback and guidance to their sales team to enhance their efficiency and performance.
Imagine that a sales manager working for a software company wants to leverage the company's sales performance. By getting a Dynamics 365 Sales Implementation, the manager can gain access to real-time data dealing with the company's sales pipeline, such as the number of deals in progress, average deal size and the expected date of closing.
The sales manager can use this data to identify the key areas wherein the sales team may be struggling or lagging behind, such as the rising number of stalled deals or an unnecessarily prolonged sales cycle. They can then work with the individual sales representative to provide coaching and training sessions to address these issues whilst improving productivity and sales performance.
Microsoft Dynamics 365 Sales is being used by sales professionals to gain useful insights regarding consumers’ buying patterns, preferences, etc. These pieces of information can be used by the sales team to develop customised products and services for customers. Simply put, a contemporary marketer can always use Microsoft Dynamics 365 Sales to his/her advantage (and to bolster sales by several notches).
Calling Out to all sales managers and business heads, empower your sales team and move to cloud-based Dynamics 365 Sales now to power your sales and scale your business.
Contact Dynamics 365 Consultant to bolster your sales like never before.
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