Dynamics Square is Australia's premier Microsoft Business Applications Solution Partner, enabling small and medium-sized enterprises to disrupt markets and outperform competition using the finest tailored-to-needs business-centric solutions.
Drive High-Quality Customer Service Through Connected Service Operations
Dynamics 365 Business Central's Service Management module simplifies the managing and tracking of service processes with its cutting-edge tools for enhanced customer experience and business revenue. It provides comprehensive service management solutions tailored for handling service requests, work orders, spare parts and service contracts catering to various business needs.
Facilitate a Seamless Shift From Sales to Service
Automatically register delivered products as service items and centralise essential information, enabling sales and service teams to promptly address inquiries.
Monitor Customer Return and Repair Request
Boost loyalty with streamlined service orders that cover replacements, repairs, parts and labour charges while providing spare equipment to waiting customers.
Deliver on Service Commitments
Efficiently allocate staff to work orders and gain insights into service tasks and workloads while maintaining visibility on service agreements to ensure consistent customer service.
Enhance Cash Flow Management
Improve your cash flow by optimising inventory levels and extending the lifespan and management of asset capitalisation.
Service Scheduling
Arrange and plan service appointments or calls, as well as create formal service orders to document and manage service-related tasks.
Maintenance Support
Monitors, manages and fixes issues related to parts and supplies to ensure that the necessary components and materials are in good working condition.
Efficient Allocation
Allocates service staff or assignments based on their skills and availability to perform the tasks, optimising efficiency and customer satisfaction.
Estimate Tracking
Helps to create service cost estimates and generate invoices upon service completion, streamlining the tracking and billing of provided services.
Service Management Module Functionalities
Check out how businesses worldwide minimise the cost of service operations and centralise them through Dynamics 365 Business Central's Service Management module.
- Integrated Accounting
- Parts Management
- Planning and Dispatching
- Resources
- Return Merchandise Authorisations
- Service Contract Management
- Service Item Management
- Service Order Management Manufacturing
- Service Price Management
Service Management Benefits
Dynamics 365 Business Central's Service Management module empowers your workforce to boost productivity, assign service tasks to the appropriate personnel and enhance first-time resolution rates, elevating customer satisfaction. It aligns service-related KPIs with business goals, fostering profitable service contracts and cost savings through preventive maintenance.
Better Visibility
Gain real-time insights into service tasks, workloads and employee expertise to allocate resources and streamline case resolution processes efficiently.
Improved Customer Journey
Enhance customer experiences through expedited claim processing, flexible return options, and assured delivery quality.
Enhanced Sales Outcomes
Improve sales performance by intelligently recognising opportunities to upsell or cross-sell, providing relevant additional options to boost revenue.
Enhanced Omnichannel Interactions
Gathers customer issues from various sources and consolidates them into a single solution, providing comprehensive visibility for fast issue resolution.
SLA Fulfilment
Perform a technical assessment and service specification to comprehend the service commitment queue, guaranteeing the fulfilment of Service Level Agreements (SLA).
Better Customer Support
Deliver a seamless customer helpline and online interface for warranty registration, product concerns and stockist queries.
Service Management in Industries
Business Central's Service Management module supports repair shop and field service operations. It is suitable for various business scenarios, including complex customer service distribution systems, industrial service setups with bills of materials and high-volume dispatching of service technicians with spare parts management needs.
Business Central Other Modules
Check how businesses around the globe are riding the change bandwagon and transforming their business using Microsoft Dynamics 365. Join the club now to beat the competition and scale ahead.
Service Management
The correct service solution helps your personnel to successfully manage client interaction, uncover new possibilities, and manage campaigns while maintaining a tight relationship with customers, which drives sales and encourages allegiance to the organisation and corporate brand.
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Microsoft Dynamics 365 Success Stories
Check how businesses around the globe are riding the change bandwagon and transforming their business using Microsoft Dynamics 365. Join the club now to beat the competition and scale ahead.
- CASE STUDY
- TESTIMONIAL
Case Study
Vivin Imports Embraces Microsoft Dynamics NAV to Handle its Entire Business
Case Study
The Victorian Department of Premier and Cabinet embraces digital transformation with Microsoft Teams
Case Study
Austrade improves CRM, supports Australian economic strategies with Dynamics 365
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Dynamics Square helped us seamlessly transition from Sage ERP to Business Central, optimizing our Finance, Sales, Purchase, Inventory, and Warehouse functions. This led to immediate benefits, including time savings, optimized inventory, prompt payments, and reduced reconciliation time. I highly recommend Dynamics Square for ERP solutions.
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Business Central offers cloud technology. It helps us bring our solution to our partners and customers faster than ever before. It has been the biggest booster for us in the entire history of SwissSalary Ltd.
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Building on the top of the innovative Business Central while maintaining our powerful partnership models has been key to how we have grown our customer base by more than 25% per year.
Latest Posts & Blogs
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Why Dynamics Square?
Dynamics Square is the leading Microsoft Dynamics 365 partner in Australia known for its futuristic solutions and unmatched customer service. Consult our experts, who know the nerve of the industry to transform your business today.
150+
Man Years of Expertise
Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.
100+
Subject Matter Experts
The team at Dynamics Square comes with their hands-on experience which helps them cater to issues those businesses do not know exist.
500+
Project Deliveries
Our team has efficiently and successfully completed 500+ successful projects and continues to add new feathers to our cap every day.
24*7
Customer Support
We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.
13
Products & Services
We offer a complete suite of products and services for businesses to boost growth and introduce digitalisation, enhancing organisational agility.
99%
Customer Satisfaction
The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.