Dynamics 365 For Field Service

Resolve issues immediately, each time

Dynamics 365 Field Service helps deliver exceptional customer experiences by make you aware of the right source to deploy at the right place at the right time on the very first instance itself, saving you precious time in the process.

dynamics 365 field service - Dynamics Square

Microsoft Dynamics 365 Field Service - Dynamics Square

Explore Dynamics 365 Field Service capabilities

Treat your customers to proactive and instant service

  • Avoid constant service calls

    Use IoT (internet of Things) sensors to remote detect and resolve issues before they begin to constantly bother you.

  • Revamp your business

    Right from cost center to profit center, move to a more just-in-time predictive model from an outdated scheduled services model using IoT data.

  • View customer assets from a 360-degree model

    Get a 360-degree view of customer assets such as asset hierarchy and location by combining the capabilities of Dynamics 365 Field Service with Dynamics 365 Supply Chain Management. Meet, and exceed expectations and define service-level agreements like never.

  • Deliver service that makes customers happy

    Record better customer satisfaction through proactive communication with customers via automated voice and text appointment reminders.

  • Gain valuable insights into customer behavior

    Send them personalized surveys post field service calls through Dynamics 365 Customer Voice. Deliver proactive service using AI-based suggestions, that prompt IoT alert actions and incident type selection on work orders.

Treat your customers to proactive and instant service - Field Service

Schedule and deploy resources smartly

Schedule and deploy resources smartly - Field Service
  • Assign tasks to relevant technicians

    With the help of AI-enabled scheduling recommendations, manuals, semi-automated and fully-automated scheduling, assign tasks to technicians capable of handling the same.

  • Prioritize calls starting from highest-priority ones

    After doing so, accordingly dispatch technicians by combining the capabilities of Dynamics 365 Field Service with Dynamics 365 Customer Service. Maintain unified workflows and keep operational costs minimal.

  • Delegate tasks to resources innovatively

    Use the drag-and-drop schedule board and the interactive map to assign a task to the most relevant technician available nearby.

  • Use a state-of-the-art scheduling board for automation

    The schedule board with built-in optimization helps predict and minimize travel time and maximize utilization, at the same time helping respond to delays, cancellations urgent work.

  • Manage asset history with greater efficacy

    Synchronize data right up to the truck level by connecting to Dynamics 365 Finance and Dynamics 365 Supply Chain Management and keep your technicians updated.

Fix things on the first instance itself

  • Provide technicians access to in-context help

    Dynamics 365 guides and other mixed-reality tools open you up to step-by-step procedures and help conduct maintenance at the same time.

  • Lend additional expertise to your technicians

    Do real-time consultations with experts on how to solve problems quickly and perform remote inspections using Dynamics 365 Remote Assist. Do this to make your technicians savvy.

  • Try out the Field Service mobile app

    The Microsoft Power Apps powered Field Service mobile app helps track all service activity, that includes offline access to bookings, work orders and assets using IoT alerts and commands.

  • Equip your field technicians for better performances

    Have them use the mobile app to access turn-by-turn directions, customer data, capture photos, videos and voice notes to manage work orders and appointment schedules better.

  • Make your technicians collaborate with the bots

    Use guides in the field to trace out customer and product information.

Fix things on the first instance itself - Field Service


Live Demonstration

Request a Personalised Demo

We can prepare a customised demo with your business sample data to learn how Dynamics 365 solution
can be fit for your business needs.

Why Dynamics Square?

Dynamics Square is a leading Microsoft Dynamics partner offering services, providing top-notch technology solutions and services in some of the leading Australian cities namely Sydney, Melbourne, Perth, and Brisbane. We leverage market-leading technologies, consultants, processes and proven methodologies to drive your businesses’ digital transformation. Thanks to our unwavering focus towards quality, we have a resounding client-base not just in Australia but also in other parts of the world.

Years of Expertise- Dynamics Square

Years of Expertise

Our years of expertise helps us to align ourselves with our customer’s business needs, expectations with Microsoft Business Solutions.

In-depth Knowledge - Dynamics Square

In-depth Knowledge

Our in-depth knowledge of products, technology, and Industry helps us to design the solution that align with our customer’s business needs.

Subject Matter Experts - Dynamics Square

Subject Matter Experts

Our highly experienced team of Professionals having the collective experience of over hundreds of successful Project implementations.

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