Dynamics 365 For Field Service
Resolve issues immediately, each time
Dynamics 365 Field Service helps deliver exceptional customer experiences by make you aware of the right source to deploy at the right place at the right time on the very first instance itself, saving you precious time in the process.
Use IoT (internet of Things) sensors to remote detect and resolve issues before they begin to constantly bother you.
Right from cost center to profit center, move to a more just-in-time predictive model from an outdated scheduled services model using IoT data.
Get a 360-degree view of customer assets such as asset hierarchy and location by combining the capabilities of Dynamics 365 Field Service with Dynamics 365 Supply Chain Management. Meet, and exceed expectations and define service-level agreements like never.
Record better customer satisfaction through proactive communication with customers via automated voice and text appointment reminders.
Send them personalized surveys post field service calls through Dynamics 365 Customer Voice. Deliver proactive service using AI-based suggestions, that prompt IoT alert actions and incident type selection on work orders.
With the help of AI-enabled scheduling recommendations, manuals, semi-automated and fully-automated scheduling, assign tasks to technicians capable of handling the same.
After doing so, accordingly dispatch technicians by combining the capabilities of Dynamics 365 Field Service with Dynamics 365 Customer Service. Maintain unified workflows and keep operational costs minimal.
Use the drag-and-drop schedule board and the interactive map to assign a task to the most relevant technician available nearby.
The schedule board with built-in optimization helps predict and minimize travel time and maximize utilization, at the same time helping respond to delays, cancellations urgent work.
Synchronize data right up to the truck level by connecting to Dynamics 365 Finance and Dynamics 365 Supply Chain Management and keep your technicians updated.
Dynamics 365 guides and other mixed-reality tools open you up to step-by-step procedures and help conduct maintenance at the same time.
Do real-time consultations with experts on how to solve problems quickly and perform remote inspections using Dynamics 365 Remote Assist. Do this to make your technicians savvy.
The Microsoft Power Apps powered Field Service mobile app helps track all service activity, that includes offline access to bookings, work orders and assets using IoT alerts and commands.
Have them use the mobile app to access turn-by-turn directions, customer data, capture photos, videos and voice notes to manage work orders and appointment schedules better.
Use guides in the field to trace out customer and product information.
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Dynamics 365 For Field Service
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Dynamics Square is a leading Microsoft Dynamics 365 Partner offering services, providing top-notch technology solutions and services in some of the leading Australian cities namely Sydney, Melbourne, Perth, and Brisbane. We leverage market-leading technologies, consultants, processes and proven methodologies to drive your businesses’ digital transformation. Thanks to our unwavering focus towards quality, we have a resounding client-base not just in Australia but also in other parts of the world.
Our years of expertise helps us to align ourselves with our customer’s business needs, expectations with Microsoft Business Solutions.
Our in-depth knowledge of products, technology, and Industry helps us to design the solution that align with our customer’s business needs.
Our highly experienced team of Professionals having the collective experience of over hundreds of successful Project implementations.
