Microsoft Dynamics CRM

For any business to succeed, it has to understand and engage with its customers. Every positive customer experience leads to a spike in sales and, in turn, growth. Microsoft Dynamics CRM allows companies to create personalised customer experiences and enables them to tackle challenges as and when they arise.

Microsoft Dynamics CRM is a customer relationship management software used by businesses to maintain lasting relationships with their customers by helping provide solutions for exceptional customer service. With Microsoft Dynamics CRM, organisations are able to improve marketing strategies, increase sales, and work more efficiently. The multi-language and multiple operating system support of the software have ensured it a global presence with customers from diverse industries.

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Improve Customer Service

Using Microsoft Dynamics CRM, you can address customer queries and provide quality service immediately. In-built technologies such as analytics, IoT etc. help you keep up with the continuous evolution of customer demands and interests.

Deliver Through Multiple Channels

The availability of technology at their fingertips has made customers engage with businesses more easily. Microsoft Dynamics CRM, with its multi-channel availability, allows organisations to widen their connection with customers.

Allows Self-service

Almost 85% of customers are satisfied with finding solutions on their own. By providing up-to-date information and easy-to-follow instructions, you are able to provide flexible customer service. You can also localise these services by including them in kiosks, on Facebook, and games which are much more easily accessible for customers.

Empower Agents

A single user interface offers service agents the necessary information for delivering a high-level of support. They are able to view reports, process workflows, SLAs, and access customer information and knowledge at one place.

Intelligent Marketing

Knowing your target audience gives you valuable insights on how to further your customer service engagements. Reaching out to customers either through email, SMS, social media, or digital media before they come to you can boost sales exponentially.

Analyse ROI

By providing a unified and role-based view of statistics, Microsoft Dynamics CRM helps marketing teams evaluate campaign performances. They are then able to use integrated reporting tools to estimate your return on investment.

Target Sales

Microsoft Dynamics CRM maps a customer’s journey with your business. With this information, sales teams are able to direct sales strategies accordingly.

Increase Social Media Visibility

Listen to what customers are saying about your organisation using embedded social tools in Microsoft Dynamics CRM. Increase your presence on social media platforms such as Twitter and Facebook and engage with customers in real-time.

Create Sales Opportunities

Fulfilling a customer demand is passé. Anticipating their needs before they are able to ask for it is what can keep your business miles ahead of your competitors. Sales capabilities in Microsoft Dynamics CRM 2016 provide teams valuable, actionable insights. You are able to prioritise and focus on the right customers and provide superior products and services.

Grab Every Opportunity

Microsoft CRM provides a comprehensive dashboard consisting of customer history, buying patterns, available resources, and suitable communication channels. You are also able to, via InsideView, keep track of news and events related to your customer’s field of interest and build solutions which are current, yet scalable.

Share Information Better

You can use Skype for Business, Office 365, OneNote, Yammer, OneDrive, and SharePoint to connect with other teams to share and execute ideas.

Relevant Selling

Microsoft Social Engagement is a feature which allows you to view and analyse social activities, buying signals, and create relevant leads based on the available information.

Enhance Customer Experiences

Building trust with your customers is a long, yet fruitful process. Customers will be connected to your business only if they are valued. Using Microsoft Social Engagement, integrated with Microsoft Dynamics CRM 2016, you can keep an ear out for what customers are talking about and are interested in on social media. Thus, you can deliver solutions tailored to their needs.

Proactive Engagement

Analyse what your customers are looking for and determine the best solution for them. Customise interactions by listening to what they are saying on Facebook, Twitter, blogs, comments, forums, and other RSS-based social media.

Understand the Market

Adaptive Sentiment through Azure Machine Learning is a powerful tool which helps analyse customer sentiments and build custom models to fit your organisation.

Real-time Interaction

With Microsoft Dynamics CRM, you are able to connect with customers almost instantly over social media, enabling you to create leads easily. Such connections go a long way in building trust.

Why Dynamics Square

Industry leaders choose our skilled team to grow and develop their businesses because they understand and identify with our passion for advancement and success through technology. Our priority is to further the goals and interests of our clients as a trusted business partner.

Years of Expertise

Our years of expertise helps us to align ourselves with our customer’s business needs, expectations with Microsoft Business Solutions.

In-depth Knowledge

Our exquisite knowledge of Products, technology, and Industry helps us to design the solution that align with our customer’s business needs.

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Subject Matter Experts

Our highly experienced team of Professionals having the collective experience of over hundreds of successful Project implementations.

 

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