Microsoft Dynamics CRM provides to us the most user-friendly interface which perfectly fits the bill, whatever businesses requirements come forth. Being an apprehensible product from Microsoft, it gives to us an effortless learning experience helping us save money for rigorous training sessions, unlike other complicated products.
Access Imperative Customer Information – Anytime, Anywhere
With support from multiple platforms, you find it easy to strengthen your business and field workers stationed at remote locations. The solution is capable of backing highly mobile sales, service, and marketing teams as the cloud can be accessed hassle-free at any time, day or night from any browser, desktop or mobile device from anywhere in the world.
With Microsoft Dynamics CRM’s powerful and competent Analytics, one can easily analyze and work upon to achieve desirable results from strategies applied in business. To build profitable relationships with customers, Microsoft Dynamics CRM Analytics helps keep track of Customer Insights. Efficiently and effectively, it helps manages time and identify the performance hotspots through Charts/Visualizations, Dashboards, Advanced Find, Goal Management and Easy to Use Report Wizard.
Licensing – “Pay for What You Choose”
The latest Microsoft Dynamics 365 having released this October offers to us all new licensing. It provides us with the option of “Pay for what you choose” from the multiple available modules as well as leaving us with two available plans – Business and Enterprise Plan 1 & 2. Dynamics 365 is a whole bundle containing Sales, Customer Service, Field Service, Operations, Finance (NAV, AX) and Project Service Automation.
Seamless Integration with other Microsoft Products
Microsoft Dynamics provides seamless integration with SharePoint, Outlook, Office 365, Lync, Gmail and a whole lot of other products. Having all customer interactions stored in Microsoft Dynamics CRM combined with its range of tools and integration with Outlook, you soon start to improve communication with your customers and increase general business efficiency. In terms of MS Integration, it is intuitive to assume that Microsoft has heavily invested in the CRM product and that it would integrate with other Microsoft products better than those of competitors.
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