Get Introduced To Microsoft Dynamics 365
Now that Microsoft Dynamics 365 is out and it has been almost a month, it is time you knew what this latest Microsoft Technology offering is and how it can benefit your business.
It begins a new era in the domain of intelligent business applications. The Dynamics 365 will give to organizations across Australia, New Zealand and Fiji the power of digital intelligence to rethink what is possible for their businesses going forward, by unifying CRM and ERP capabilities into applications that work cohesively across Sales, Marketing, Operations, Financials, Customer Service and Project Service Automation.
Organizations can start with what their requirement is and with the passage of time, keep adding applications as their businesses begin to grow. The suite gives the ideal chance businesses need to find out what is best for them by the time they are ready to:
- Create stronger customer engagement
- Empower their employees and further optimize operations
- Recalibrate product offerings and business models
Microsoft Dynamics 365 will be hosted on Microsoft Azure and will blend Microsoft CRM and ERP offerings in such a way that what were separate applications earlier will now be offered as a single model of consumption. No changes have been made to the ERP and CRM software so far. The Dynamics 365 is a single and scalable toolkit meant to help businesses address specific concerns such as operations, field and customer services and sales automation through machine learning and advanced analytics.
The good news for companies across Australia is that Microsoft has been here for the past 31 years and Australian Companies have been using the software giant’s product offerings for all this while and hence, enjoy working on this latest blockbuster. They will find it enjoyable to deliver personalized and compelling experiences throughout the entire phase of the relations they build with customers. Some of the companies they have already given their nod to this latest Microsoft offering across Australia include NSW Trustee & Guardian, KPMG and BUPA. They feel confident about the product and believe it will steer their digital transformation in times to come.
Dynamics 365 will be available as the Business Edition and the Enterprise Edition. It will offers subscriptions per app/per user and will offer industry-first plans that embrace the method followed by employees and organizations to work in modern times.
The Business Edition was previously known as Project Madeira and has reduced feature sets, primarily covering Financials, Sales and Marketing. This is aimed at small and mid-segment businesses with less than 250 employees and its Financials germinate from Project Madeira, the code name used by Microsoft for the multi-tenant cloud ERP application built from NAV. Sales and Marketing applications come from Dynamics CRM and are limited with reduced feature sets to support a lower price point.
The Enterprise Edition was previously known as the Dynamics AX and will cover Operations, Sales, Marketing, Customer Service, Field Service, project Service, Power Apps and Flow. The Enterprise Edition goes beyond the 250 employee limit. Dynamics AX has been renamed Operations and Dynamics CRM has further been segregated into Sales, Marketing and Service suites.
Companies trying to fix their core functional areas will benefit from:
- Microsoft Dynamics 365 for Marketing
- Microsoft Dynamics 365 for Sales
- Microsoft Dynamics 365 for Operations
- Microsoft Dynamics 365 for Financials
- Microsoft Dynamics 365 for Customer Services
Dynamics 365 will support cloud as well as on-premises delivery.
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